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GPRS Job Title : Customer Service Representative
Type and Status : Regular, Full-time, non-exempt, On-site
Hours of Work : Weekdays 8am to 5pm, 40 hours per week
Reports to : Customer Service Supervisor
Statement of Purpose :
The customer service representative is responsible for : patient demographic and insurance information intake, pulling items from stock to fill orders, assisting customers with loading large orders, answering the phone, and maintaining a courteous and professional demeanor when dealing with customers.
Essential Duties and Responsibilities :
Greet customers in a courteous and professional manner while determining their needs Triage scheduled customers to the appropriate staff member
Intake of demographic and insurance information for new customers and updates changes within established customer accounts
Keys general retail sales orders; rental return orders; and resupply orders
Pull appropriate items to fill resupply orders
Dispense resupply orders and secure signature for proof of dispense and assignment of benefits
Assist customers in locating items on the sales floor
Consistently responds in a prompt manner to all requests
Consistently shows willingness to assist customers
Must be able to re-direct questions to appropriate staff if unable to help.
Uses professional skills when handling calls and inquires by customers and coworkers
Responsible for closing procedures; assures doors are looked and monies are safely stored in the safe during non-business hours.
Qualifications :
Education : High school diploma preferred, not required.
Experience : Previous customer service experience preferred, not required.
Skills :
Good written and verbal communication skills; ability to work within an Internet based computer program, likes a demanding fast paced work environment with numerous interruptions;
must be able to maintain a profession courteous demeanor both in person and via telephone under stressful situations; is adaptable to varying work flow and work duties.
Must demonstrate initiative and good judgment; promotes positive working relationships among co-workers through expressions of appreciation to others for the work they do;
works in harmony and with a spirit of cooperation; disciplined to actively listen to customer's needs and takes responsibility to address those needs.
Job Posted by ApplicantPro
Last updated : 2024-04-28
Full Time
$35k-44k (estimate)
11/22/2023
05/09/2024
The job skills required for Customer service representative include Customer Service, Initiative, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service representative positions, which can be used as a reference in future career path planning. As a Customer service representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service representative. You can explore the career advancement for a Customer service representative below and select your interested title to get hiring information.