Job Summary:The Support Technician position is responsible for support of all incoming requests to the helpdesk via phone, email, and walk up. Addresses all incidents, according to service level agreements, through the service desk system Essential Duties & Responsibilities:Provides support to all incoming requests to the helpdeskRegular follow up with customers and managementActive Directory account managementFollow all Help Desk policies, standards, and proceduresDocument and/or improve procedures relating to standards and policiesAfter hours call support as required.Other IT related duties as assigned Special projects as assignedSome travel may be required Education & Experience: Associates degree in Computer Science or related computer discipline, or equivalentMinimum three years helpdesk support or related relevant experienceWill accept any suitable combination of education, training, or experience Knowledge, Skills & Abilities:Excellent written and verbal communication skillsWork in a collaborative team-oriented environmentAnalytics, problem solving, and troubleshooting skillsExperience in Microsoft enterprise environmentsExperience in supporting Microsoft workstationsKnowledge of office automation products and computer peripherals, such as printers and scannersProficient with Microsoft Office suite (Word, Excel, PowerPoint, Outlook)About GEDC…Since 1982, Great Expressions has been at the forefront of dental innovation, setting the standard for exceptional care and unforgettable patient experiences. Now, we're entering a new era of transformation, and we want you to be a part of it. Our recently appointed leadership team brings over a century of collective dental expertise and is backed by dynamic investment support to pave the way for groundbreaking changes. We're channeling our resources and energy into revolutionizing our technology platform, expanding service offerings, and creating a personalized patient experience that goes beyond the expected. At Great Expressions, we're not just transforming dentistry; we're investing in the growth and development of our team.