Overview

K-Designers - Sales Support Specialist

As a Sales Support Representative in the home improvement industry, your primary responsibility is to assist the sales team in achieving their goals by providing administrative, dispatch and consumer finance support. You play a critical role in facilitating the sales process by coordinating the scheduling and dispatching of sales representatives to meet with potential customers. You act as a liaison between the sales team and clients, ensuring that appointments are scheduled efficiently and sales opportunities are maximized.

Responsibilities

1. Scheduling and Dispatching

· Coordinate with sales representatives so schedule appointments based on availability, geographic location, and client preferences

· Maintain an organized calendar of sales appointments and ensure each representative receives clear and timely information about their schedule

· Assist sales personnel with lead issuing and resulting

· Maintain accurate records of sales appointments, customer interactions, and sales activities using the CRM software

· Communicate any changes or updates to the sales team regarding appointment schedules, client preferences, or special requests

· Provide exceptional customer service to clients by promptly responding to inquiries, resolving issues, and ensuring a positive experience throughout the sales process.

2. Financing Assistance

· Analyze credit reports and other relevant documents to assess the creditworthiness of loan applicants

· Calculate debt-to-income ratios, loan-to-value ratios, and other key metrics to assess borrowers’ financial capacity and eligibility for loans

· Review loan applications and documentation to ensure compliance with underwriting guidelines, regulatory requirements, and internal policies

· Help sales personnel in presenting the best finance opportunities for customers with the lowest cost to the company

Qualifications

· Preferred experience in financial analysis, credit risk assessment, or lending operations, preferably in the home improvement lending industry

· Strong analytical skills with proficiency in financial modeling, statistical analysis, and data visualization techniques

· Excellent communication and presentation skills, with the ability to convey complex financial concepts to non-technical audiences

· Detail-oriented with the ability to prioritize tasks, meet deadlines, and work effectively in a dynamic, fast-paced environment

Physical Requirements:

· Prolonged periods sitting working on a computer.

· Must be able to lift 15 pounds at a time.

· The physical demands described henceforth are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and/or qualifications required of employees to this job.

K-Designers is an Equal Employment Opportunity Employer #INDKDS