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The Position
Title : Student Support Specialist 1.
Position Type : Full time
Requisition No : 24058
Category : Classified
Supervisor : Manager of Student Journey & Success
Last Updated : March 2024
Job Purpose : Provides customer service support to prospective and current Calbright College students
Location : Remote, various locations throughout California
Salary Range : The beginning salary range for this position is Range CL-15, (Steps 1-3) $58,195.97 - $64,171.91.
The first review of the applications shall occur approximately on June 3, 2024
Position Overview
The Student Support Specialist provides information and generates excitement for prospective students. Performs a full range of technical and support duties for a diverse and varied population in an online environment.
Works closely with administration, faculty, management, external entities, staff, and students. Student Support Specialists are responsible for providing support and direction for all inquiries including application and student onboarding support, basic technology support, and real time referral support to other units in the College for maximized student success.
Student Support Specialists must be flexible with schedules, as hours may include evenings and weekends.
Performs varied and entry-level administrative / clerical and technical program support and / or specialized functions related to the area of assignment, program, department, or office.
Essential Job Duties and Responsibilities
The duties below are representative of the role and are not intended to cover all of the duties performed within the scope of work.
provides information and available resources to students with the aim of resolving most issues within the first contact.
Researches, responds and resolves routine student program issues; referring issues of more complex areas of concern to the appropriate manager and / or administrator for consultation.
Makes recommendations for mutually acceptable resolutions.
maintains records related to student changes and / or needs.
Knowledge, Skills, and Abilities
Minimum Qualifications
The position requires a High School diploma or equivalent and at least 2 years of experience in a highly responsible customer support capacity, involving frequent customer contact, preferably in an educational environment.
One year of college level courses can substitute for one year of experience.
Desired Qualifications
Experience with Salesforce or other customer relationship management software.
Working Conditions and Travel
Calbright College is a statewide online college where all instruction and support are done via various online technologies both in person and remotely.
Calbright College has administrative offices in Sacramento available for use. When working remotely, employees should be able and willing to use digital communication tools as used by the college, and have the ability to work on a computer for extended periods of time.
Individuals interested in advancing Calbright College’s strategic diversity goals are strongly encouraged to apply. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose.
Requires the ability to function in a remote online instructional environment performing work of primarily a sedentary nature.
Requires the ability to use hearing and speech to make presentations to groups and carry on conversations over the phone and in-person.
Requires speaking skills to communicate with staff and students in one-on-one and small group settings, on the phone, and to distinguish sound prompts from various types of equipment.
Requires near visual acuity to read printed materials and computer screens. Requires sufficient hand / arm / finger dexterity to retrieve work materials, operate a personal computer keyboard, and operate standard office equipment.
Requires the ability to lift and / or move up to 25 pounds.
Work is performed indoors where minimal safety considerations exist.
Equal Employment Opportunity
Calbright College provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, veteran status, disability or genetics.
In addition to federal law requirements, Calbright College complies with applicable state and local laws governing nondiscrimination in employment.
Who We Are
Calbright College is one of California’s newest community colleges the first statewide, online campus designed to bridge the gap between employers with unfilled positions and students who don’t have either the time or money to attend a traditional school.
Our mission is to increase economic mobility and close equity gaps for working adults who lack easy access to traditional forms of higher education by offering online, flexible, affordable skills-based programs that provide tangible economic value for both working adults and hiring managers.
Last updated : 2024-05-20
Full Time
$52k-66k (estimate)
05/09/2024
07/30/2024
The job skills required for Student support specialist include Presentation, Communication Skills, Economics, Confidentiality, Oral Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Student support specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Student support specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Student support specialist positions, which can be used as a reference in future career path planning. As a Student support specialist, it can be promoted into senior positions as a Career Services Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Student support specialist. You can explore the career advancement for a Student support specialist below and select your interested title to get hiring information.