Description

Job Summary:

The Inside Sales Representative serves as a key customer contact for orders and order fulfilment. Assists customers with questions, placing orders as well as persuading re-orders. This role will also be cold calling to generate sales leads and other sales administrative duties.

Duties and Responsibilities:

The Inside Sales Representative will be responsible for learning Gravotech product offerings, procedures, and practices for all aspects of Customer Care supporting sales and a variety of Gravotech product lines, including but not limited to:

· Conduct heavy outbound sales calls for Consumables sales.

· Collaborate closely with the Consumable Sales Rep to properly prospect and qualify a list of leads.

· Gain knowledge of Gravotech products and services and work to promote consumables sales.

· Gather customer information and offer additional products/solutions to address customer needs.

· Taking orders over the phone; entering order information and providing order confirmation to customers.

· Following up to assure proper order fulfilment from entry to delivery.

· Working to resolve any customer issues regarding order status, credit hold, delivery, product availability and the like.

· Maintaining and updating database with accurate customer data i.e. customer addresses email address, contact name etc.

· Developing skills in working with customers to identify product needs and provide product quotes.

· Learning all product lines and gaining ability to identify orders that could be a lead for Gravotech machine sales.

· Aids the Territory Manager during the Sales process. CSRs may also provide information about Consumable products to assist Customers in deciding which product is suitable.

· Learning protocols and developing skills in customer relations and communications such as resolving/communicating issues with orders, credit hold etc.

· Customer outreach for business development.

· May also assists with supporting eCommerce activity and encourages customers to use eCommerce site.

· Providing general clerical support for the business and other duties as assigned.

· Ability to multi-task, set priorities and manage time effectively.

Requirements

Qualifications:

· Requires High School diploma or equivalent. Some college or Associates degree preferred.

· A minimum of 2 years’ experience in a sales, customer service, order entry role, office clerical support or other relevant experience; OR Bachelor’s degree with 1 year of experience; or equivalent combination of education and experience.

· Excellent telephone manner and writing skills are a MUST. 

· Strong communication skills to include good listening skills.

· Customer satisfaction focused.

· Good business acumen with ability to learn procedures and product lines quickly.

· Aptitude for Sales.