Description

The Haus Experience Manager will direct and/or oversee the Front Desk and Haus Experience at their Hotel. This position will have full ownership of the Front Desk operations, team leadership and financials and will serve as the Manager on-site.

That’s where you come in. 

That’s where YOU come in!

Who You are…

• You’re a resourceful, self-motivated leader who’s comfortable navigating ambiguity and carving a new path with minimal direction.
• You’re able to adapt dynamically to shifting internal and external conditions.
• You have exceptional emotional intelligence and interpersonal skills, with the ability to build strong working relationships with team members and stakeholders at all levels.
• You can anticipate guest needs and consequences and adjust accordingly.
• You’re a true team player who can find win-for-all solutions.
• You have excellent written and spoken English skills
• You excel at problem solving
• You are organized and innovative
• You voice your opinions and share ideas and best practices
• You collaborate to work smarter, not harder
• You have an appreciation for and commitment to the outdoors, sustainability, and your own personal growth. 

What You’ll Do…

• Select, hire, train and develop a successful Haus Experience team. 
• Process annual reviews, discipline and terminate when needed.
• Schedule the team to provide the best coverage and in line with our labor budget. 
• Assist the Haus Experience team in the day to day operations and expand our pre arrival protocols to enhance and personalize guest’s experience. 
• Oversee the pre arrival spreadsheet to include relevant information for each member/guest/owner and share this information with all relevant teammates.
• Provide hands-on leadership to execute and direct all operations with special attention to front of house training, service standards and procedures. 
• Manage guest and Member problem resolution 
• Ensure the rooms inventory is accurate, up to date and set up with a two way connectivity on all distribution channels. 
• A savvy in reservations protocols and all rooms operations.
• Provide an innovative approach to revenue management and drive revenue to all GH divisions.
• Part of the development of an annual operating plan for the rooms division. This plan should include staffing guidelines, roles and responsibilities of on-premise management.
• Assist in the development and approval of company Standard Operating Procedures and Brand Standards.
• Oversee new protocols, the distribution and order of welcome amenities, apres adventure/ski/bike lobby service, cleaning guidelines and guest/member/owner enhancements to deliver an overall 4 star experience.
• Address in a timely manner all guest complaints, surveys and maintain a clear line of communication with all GH.
• Oversee the daily MOD report or email communication, quickly address any pending issues and ensure team’s accountability.
• Manage all systems, ensure best practices are followed for efficiency, accuracy, and optimization. 
• Actively look for ways to reduce waste, compost, recycle, and overall reduce the impact of the room operations. 
• Provide People & Culture management and leadership for the rooms department. 
• Assist the executive team in long term planning, concepting, and development of new lines of business. 
• Ensure timely and accurate reporting of business financials and business performance assessments.
• Exhibit strong interdepartmental communication and develop positive working relationships with other Gravity Haus departments. 
• Perform administrative duties including processing vendor invoices, reimbursements, filing, copying, etc.
• Manage, maintain and organize files on the relevant company team drives.
• Maintain a respectful and hospitable demeanor with customers, members, vendors, and partners in all interactions.
• Act as a professional leader of the business, culture, and community at all times. 
• Assist in other departments and in other job functions on an as-needed basis.
• Be familiar with the entire Gravity Haus family of businesses.
• Form strong positive working relationships with hotel management personnel. 
• NPS report out
• Train and create training material for House Experience Team
• Understand and train team on Membership components
• Performs other tasks as assigned 
• Be an Ambassador for Gravity Haus, sharing our mission and and vision to build our globally conscious community for the modern adventurers! 
• Embrace the Gravity Haus core values of: 
• Keep Growing! 
• Bring Others Along! 
• Create Powerful Moments!
• Be “All-In” Go the Distance! 
• Make it Better than You Found It! 

Requirements

Education and Experience…

• 2 plus years of hospitality experience preferred
• 2 plus years of front desk experience preferred

Physical Requirements…

• Ability to stand for long periods of time
• Ability to lift up to 50lbs occasionally 

What We Can Offer You…

• Benefits for full time regular team members include health insurance options, 401K with company match, and Gravity Haus All In in Membership. For part time employees, benefits vary."