Description

We are seeking a dynamic and results-driven Community Manager to lead the engagement and success of our membership community at Gravity Haus AspenHaus. The ideal candidate will be responsible for overseeing all aspects of membership recruitment, engagement, and retention, as well as fostering a vibrant and inclusive community atmosphere within the club. This individual will play a key role in enhancing the overall membership experience and driving club growth initiatives.

That’s where YOU come in!

Who You are:

• Persuasive and comfortable operating in a sales capacity - driven to perform!
• Dynamic and results-driven with a knack for fostering vibrant and inclusive communities.
• A skilled communicator with a proclivity for building strong relationships and providing exceptional customer service.
• Creative and resourceful, able to develop and implement strategic plans to attract and retain members.
• Organized and detail-oriented, adept at managing membership records, databases, and financial information.
• Enthusiastic about promoting club offerings and events through various marketing channels.
• Adaptable and able to thrive in a fast-paced, ever-changing environment.
• Collaborative team player who enjoys working with diverse groups of people.
• Proactive problem-solver with the ability to anticipate member needs and preferences.
• Tech-savvy individual comfortable with utilizing digital tools and platforms for marketing and communication.
• Empathetic listener who can effectively gather feedback and address member concerns.
• Innovative thinker who can brainstorm and implement creative solutions to enhance the membership experience.
• Energetic and enthusiastic about creating memorable moments and fostering a sense of belonging within the community.
• Committed to continuous learning and professional development to stay abreast of industry trends and best practices.
• You have an appreciation for and commitment to the outdoors, sustainability, and your own personal growth.

What You’ll Do:

Membership Recruitment (Sales) and Retention:

• Develop and implement strategic plans to attract new members and retain existing ones.
• Conduct outreach efforts to potential members and facilitate the application and onboarding process.
• Regularly communicate with current members to gather feedback, address concerns, and promote engagement.

Membership Engagement and Programming:

• Organize and oversee a variety of member events, activities, and programming to enhance community engagement and foster member connections.
• Collaborate with club committees and staff to plan and execute social gatherings, educational workshops, and special events.
• Ensure that all programming aligns with the interests and preferences of the membership base.

Member Relations and Customer Service:

• Serve as the primary point of contact for members, addressing inquiries, resolving issues, and providing exceptional customer service.
• Build strong relationships with and between members to cultivate a welcoming, inclusive, and connected club environment.
• Proactively identify opportunities to enhance the member experience and implement initiatives to improve member satisfaction.

Marketing and Promotion:

• Develop and execute marketing campaigns and promotional initiatives to attract prospective members and increase club visibility.
• Utilize various channels, including social media, email marketing, and targeted outreach, to promote club offerings and events.
• Collaborate with the marketing team to create compelling content and materials to showcase the club's amenities and benefits.

Administrative and Reporting:

• Maintain accurate membership records, databases, and financial information.
• Prepare regular reports on membership metrics, trends, and performance indicators for senior management.
• Manage membership dues, billing, and collections processes in collaboration with the finance team.

Operational:

• Provide operational support as a manager on duty (MOD) when on-site.
• Operational knowledge of spa, fitness, retail programming with the ability to book appointments and sell products.
• Ability to cover Dryland Desk operations when needed.
• Work closely with the Director of Dryland to uphold standards for cleanliness, safety and overall member/guest experience.
• Ensure the Gravity Haus AspenHaus Members Club, Gym, and all other facilities are clean and well kept at all times.

Other Duties:

• All other duties as assigned by management.
• Be an Ambassador for Gravity Haus, sharing our mission and and vision to build our globally conscious community for the modern adventurers!
• Embrace the Gravity Haus core values of:
• Keep Growing.
• Bring Others Along.
• Create Powerful Moments.
• Be “All-In” Go the Distance.
• Make it Better than You Found It.

Education and Experience

• Bachelor’s degree
• Membership experience preferred
• Events experience preferred

Physical Requirements

• Ability to work at a computer for extended periods
• Ability to stand for long periods of time
• Ability to lift up to 50lbs occasionally

What We Can Offer You

Benefits for full time regular team members include health insurance options, 401K with company match, and Gravity Haus All In in Membership.