JOB TITLE: Room Attendant

DEPARTMENT: Housekeeping

REPORTS TO: Executive Housekeeper

SUMMARY: Maintaining a clean and sanitary facility at all times.

DUTIES AND RESPONSIBILITIES:

• Mops and vacuums all floors daily and cleans mops after each use.
• Cleans and disinfects sink, toilet, and tub-shower.
• Restocks soap and toilet paper, and provides clean towels as needed.
• Dusts all countertops, bedroom dresser tops, and furniture as needed.
• Dusts paintings, wall fixtures, and door jambs in rooms and hallways weekly.
• Empties all trash cans on a daily basis and disposes of trash in designated areas.
• Recycles appropriate materials in accordance with training procedures.
• Reports any broken items to management, such as beds, chairs, and fixtures.
• Replaces light bulbs as needed.
• Ensures all unnecessary lights are turned off as required.
• Reports to work as scheduled, in proper uniform, in accordance with the company’s personal appearance standards
• Follows the designated sequence of room assignments
• Cleans guestroom windows and balconies to hotel standards
• Replaces all amenities and linens according to hotel standards
• Keeps cart and linen closets clean and orderly
• Reports irregularities such as hot-plates, pets, suspicious persons and behavior, unusual items, and activities to Supervisor
• Notifies Supervisors of discrepancies such as vacant rooms, etc.
• Turns in lost and found items as per department standard
• Reports items of value left unsecured in hallways and guestrooms
• Cleans assigned rooms within shift time requirements, passing all inspections
• Removes Room Service trays from hallways and places in appropriate location in service corridor
• Replaces burned out light bulbs according to hotel standards
• Assists in preparation and deep cleaning of VIP rooms
• Cleans spots on walls
• Cleans spots on carpets
• Completes special cleaning projects
• Restocks Room Attendant caddies
• Refills cleaning bottles with chemicals according to department guidelines
• Applies excellent guest relations skills when interacting with guests
• Interacts with guests in a friendly and professional manner
• Anticipates guest needs, demonstrating sensitivity and responsiveness, ensuring complete guest satisfaction and repeat business
• Familiar/knowledgeable about the hotel and able to explain the locations and operating hours of hotel facilities
• Satisfies guest requests for information and services
• Demonstrates a friendly attitude to co-workers and all other hotel staff
• Treats guests and other employees with courtesy and respect
• Consistently maintains a positive attitude that ensures the best guest experience
• Gives recognition to repeat guests
• Follows procedures when entering guest rooms, always keeping the guest’s need for privacy in mind
• Handles all guest complaints according to Star Service Standards, notifies Supervisor of actions taken
• Adheres to OSHA regulations and hotel policies and procedures regarding emergencies, safe work practices, and wearing of protective gear as necessary
• Adheres to OSHA regulations and hotel cleaning policies and procedures to ensure professional appearance of hotel
• Thorough knowledge of proper cleaning methods for various surfaces
• Uses proper chemicals when cleaning as described by the department’s procedures
• Thorough knowledge of proper carpet and upholstery care policies and procedures
• Adheres to established cleaning schedules and methods to extend life of carpet and professional appearance of hotel
• Performs all duties in a timely and professional manner
• Performs a visual inspection before leaving any areas
• Follows procedures for issuance and return of room keys, prioritizing of rooms, record-keeping, and status updates
• Demonstrates working knowledge and team effort in accomplishing additional projects as assigned
• Observes hotel telephone etiquette, message, and call handling procedures
• Reads departmental log book and bulletin board on a daily basis
• Observes guidelines for using and maintaining all pertinent equipment
• Follows policies and procedures in preparing for and performing turndown service
• Attends all department meetings as scheduled
• Maintains assigned closets and employee areas in accordance with established policies and procedures
• Demonstrates ability to provide coverage in related departments as directed
• Is trained and aware of Graduate Room Attendant program
• Special projects and duties as assigned
• SECONDARY JOB FUNCTIONS
• Perform other tasks as requested
• Attend any meetings as required by the supervisor
• Assist guests with any additional needs or requests

QUALIFICATIONS:

• Less than high school education; or up to one month related experience or training; or equivalent combination of education and experience.
• Able to read labels and instructions on products and interpret written information.
• Organizational skills
• Time management
• Able to work in a team environment and take direction.
• Able to stand and exert fast-paced mobility for entire shift.
• Able to maintain balance, lift, bend, kneel, stoop, and wipe.

COMPETENCIES:

• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

PHYSICAL DEMANDS AND WORK ENVIORNMENT:

• Continually required to stand
• Continually required to walk
• Occasionally required to sit
• Continually required to utilize hand and finger dexterity
• Continually required to climb, balance, bend, stoop, kneel or crawl
• Frequently required to talk or hear
• Continually required to lift/push/carry items up to 50 pounds/ more than 50 pounds
• Frequent exposure to wet and/or humid conditions (non-weather)
• Frequently work around fumes, airborne particles, or toxic chemicals
• Occasional exposure to bloodborne and airborne pathogens or infectious materials

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Within the first 30 days must be able to perform to standard all activities on the New Hire Training Checklist.Responsibilities:

- Clean and maintain assigned rooms and common areas in accordance with established standards and procedures
- Make beds, change linens, and replenish towels and amenities
- Dust, vacuum, and mop floors
- Clean and sanitize bathrooms, including toilets, sinks, showers, and fixtures
- Empty trash and replace garbage bags
- Restock supplies such as toiletries and cleaning products
- Report any maintenance issues or safety hazards to the appropriate personnel
- Follow all safety protocols and guidelines while performing duties
- Provide excellent customer service to guests

Requirements:

- Previous experience in industrial cleaning, custodial work, or housekeeping management is preferred but not required
- Attention to detail and a strong work ethic
- Ability to work independently and as part of a team
- Excellent time management skills to ensure tasks are completed efficiently
- Physical stamina to perform repetitive tasks and lift heavy objects if necessary
- Flexibility to work weekends, holidays, and different shifts as needed

Note: This job description is intended to provide a general overview of the position. Duties and responsibilities may vary depending on the specific requirements of the employer.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Ability to Relocate:

• Miami Beach, FL 33140: Relocate before starting work (Required)

Work Location: In person