Description. Position Summary. The Engineer Supervisor is responsible for the supervision, organization, maintenance and repairs of all of hotel areas, public areas, pools, guestrooms, public restrooms, Food & Beverage outlets, meeting spaces and conventions areas. This position requires consistent adherence to policies and procedures of the department as outlined in the Biltmore Standard Operating Procedures (BSOP’S). Responsibilities. Assist Ch...
Description. Position Summary. The server is responsible for offering our guest the highest levels of service and product knowledge. The server is responsible for an in depth knowledge of all food and beverages offered by the hotel and an adherence to the service sequence as outlined in the Biltmore standards of operation procedures (BSOP’S). The server must be enthusiastic about the position and maintain a positive attitude toward both the guest...
Description. Position Summary. The Guest Services Agent provides information that is requested by the callers and serves as a liaison for the guest and operational departments. As well, greets callers with enthusiasm while understanding their requests and maintaining the high Biltmore standards. This position requires consistent adherence to policies and procedures of the department as outlined in the Biltmore Standard Operating Procedures (BSOP’...
Description. Position Summary. The Executive Steward is responsible for maintaining the overall cleanliness and par levels of all china, glass, silverware along with kitchen and banquet service equipment. They should have a sound working knowledge of conveyor and single tank dish machines, 3 compartment sink set ups and chemicals used throughout the kitchens. Must be familiar with the requisitioning of equipment needs to the designated areas with...
Description. Position Summary. The Security Supervisor needs the ability to communicate effectively, be self-motivated, foster teamwork, and be prompt. The Security Supervisor assists the Security Manager and Director of Security in the protection of the hotel, its guests, employees, and property. This position requires consistent adherence to policies and procedures of the department as outlined in the Biltmore Standard Operating Procedures (BSO...
Description. Position Summary. Provide guest with coffee and other coffee drinks, The Barista will sale items to guest just as pastries, yogurts, fruit cups, and smoothies. This position requires consistent adherence to policies and procedures of the department as outlined in the Biltmore Standard Operating Procedures (BSOP’S). Responsibilities. Maintain positive guest relationships to ensure 100 % guest satisfaction. Responsible for offering our...
Description. Position Summary. The Banquet Houseperson Supervisor will supervise, maintain and organize all banquet service and storage areas. As well as prepare function space for catered and convention functions. This position requires consistent adherence to policies and procedures of the department as outlined in the Biltmore Standard Operating Procedures (BSOP’S). Responsibilities. Report to work on time and in complete uniform prepared for ...
Description. Position Summary. The Spa Concierge works to maintain the Spa’s five star standards. This position requires consistent adherence to policies and procedures of the department as outlined in the Biltmore Standard Operating Procedures (BSOP’S). Responsibilities. Support company’s philosophy and company culture through the use of “The Biltmore Legend” on a daily basis to ensure guest satisfaction. Support the Spa Director’s goals and rel...
Description. Position Summary. The Retail Supervisor oversees the Retail operations and serves as an ambassador, representing all its services to the guests, and to the various departments on property. The position is responsible for increasing monthly boutique sales by focusing on retail operations and its product offerings. The Retail Supervisor will also manage the Retail Concierge team and assist in supervising all areas of Retail & Salon, in...
Description. Position Summary. The Chef DePartie is responsible for preparing the menu items contracted for all Biltmore Hotel Banquet Events, as well as, restaurant a la carte items. They must maintain Biltmore Hotel Standards, which include high quality food, excellent presentation and quick food production for an overall dining experience. A Chef DePartie needs minimal supervision, is able to prepare meals for special dietary needs, delegates ...
