Lead Assistant Golf Professional

Description

Lead Assistant Golf Professional

Position Concept: This integral position is responsible for assisting the Director of Golf and Head Professional with supervision of the entire golf operations, personnel, merchandising, daily play procedures, and overall management of golf tournaments while working cooperatively with other departments. This role must have a proven understanding of program development, creation, execution and have a keen ability to balance operations and member interaction.

Position Responsibilities: Golf Operations:

• Exhibit a comprehensive understanding and ability to enforce the rules of golf and the Club’s rules on golf.
• Create an atmosphere of overall hospitality, engagement, and enthusiasm through interactions with members, guests, and staff.
• Develop, maintain, and consistently enforce high standards of conduct, performance, and operating procedures.
• Maintain and/or develop industry connections to enhance technology, latest trends, and build upon a network to develop future staffing.
• Play golf with a diverse group of members of all skill levels.
• Promote and fit into the longstanding employment culture of the Biltmore Golf Course.
• Works well with all team members (Mutual Respect)
• Help one another by leading by example.
• No job or task is too big or too small.
• Committed to Team Goals
• Inspect what you Expect.
  
  

Requirements

Experience Required

• Maintain PGA of America or LPGA membership in good standing in an active classification.
• Preferred Level 1 PGA or higher and actively working towards Membership.
• Lead Assistant Golf Professional experience preferred of a minimum of 2 years of verifiable, progressive leadership and golf management experience at a well-recognized Club.
  
  

Essential Responsibilities

• To promote The Biltmore Golf Course and grow the game of golf.
• Be a creative, forward-thinking golf professional who is encouraged and enhances golf operations.
• Understand the desires and expectations of the membership by keeping an accurate ‘pulse’ of the Club and evolve all programming and service levels as demand changes.
• Prioritize building relationships with members on an individual basis, which improves the ‘member experience’ and creating connection with the Club.
• Act as a mentor and coach to Assistant Professionals, providing guidance and support to achieve both facility and individual goals.
• Ability to attract, develop, motivate, and retain a high performing team of service minded professionals that provides a high quality of member’s service.
• Develop and coordinate proactive internal communication on all golf activities throughout each level of the golf operation and Club.
• In conjunction with the Head Professional, the Lead Assistant will assist in conducting various golf tournaments, initiate and promote golf activities for members and guests at the Biltmore.
• Assist the Director of Golf with new ideas and ways to make the Biltmore experience better each and every year. New ideas and suggestions will always be welcomed and encouraged.
• Supervise the daily operations when the Director of Golf and Head Professional are not present.
• Help implement management strategies set forth by the Director of Golf, Head Professional and the General Manager.
• Devote a reasonable number of hours to maintaining your golf game and playing with all types of members.
• The Lead Assistant Professional should understand the vision and goals of the Club and strive to embrace them effectively, and strategically on a regular basis.
• Be a great representative of the Biltmore by representing yourself and the facility in everything you do on and off property.
  
  

The essential duties and responsibilities for this position include the items listed below. Other duties and responsibilities may be assigned.

• Assist in Merchandise planning, monitoring, and maintaining.
• Responsible for daily, weekly, monthly, and yearly functionality of the merchandising strategy set forth by the Director of Golf.
• Assist in all golf-related purchasing, specifically hard goods (golf balls, gloves, golf clubs, etc.).
• Assist with physical inventories and the display of merchandise. Assist in the development of necessary systems to safeguard inventories.
• Assist in receiving merchandise and submitting invoices to accounting for payment.
• Oversee the Online tee sheet and POS system, starting, and monitoring of play.
• Oversee the Outside Services Operation.
• Ensure proper of outside team and ensure they have all the necessary tools and resources to be successful in their duties.
• Assist the Director of Golf and Head Professional with recruitment, hiring, training, scheduling, and supervision of staff including Assistant Professionals, and outside service staff.
• Oversee the operations of a well-managed practice facility.
• Maintain and manage the rental club program and inventory
• Maintain a close working relationship with the Superintendent and other department heads.
• Assist in coordinating written correspondence, reporting, member eblast newsletters, promotional materials, and communications for golf operations.
• Be a positive representative of management to all other staff members throughout the Biltmore property.
  
  

Preferred Attributes

Desired Characteristics and Traits:

• Ethical
• Excellent Communicator & Listener
• Strives to be the Best.
• Refined Approach
• Program Creator
• Team-Builder
• Enthusiastic
• Engaged
• Determined
• Well-Mannered
• Dedicated
• Sincere
• Courteous
• Respectful
  
  

Knowledge, Skills And Traits

• Merchandising, Visual Displays, Inventory and Management Skills.
• MUST be proficient in Golf Genius Tournament Software.
• High level of knowledge of the rules of golf, golf facility operations and tournament operations.
• Strong organizational, time management, planning, and prioritization skills.
• Proficient in Microsoft Word and Excel and in other applications, member eblast emails, text messaging, tournament, and database software.
• Attend conferences, workshops, meetings, and trade shows to keep abreast of marketing and business trends as approved by the Director of Golf.
• Strong leadership skills and proven experience in recruiting, training, and mentoring staff.
• Highly organized and detail oriented.
• Effective oral and written communication skills.
• Strong teaching skills, instructional and club fitting knowledge utilizing modern technology.