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Front Office Receptionist

Manchester, KY | Full Time
15 Days Ago

Job Description

Summary: 

Monitor reception areas, greet patients, update chart information, and effectively initiate patient’s visit.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Open office daily and provide adequate reception area environment for all patients.
  • Update patient’s demographic and insurance information at each visit.
  • Communicate and interact effectively with patients and families, physicians, and peers to maximize successful patient outcomes.
  • Answer telephone calls courteously and direct calls appropriately.
  • Monitor the Schedule for workflow and patient wait times.
  • Create new charts and encounters through electronic registration.
  • Obtain proper patient identification and pictures, including any custody/guarantor documents.
  • Register each patient to create encounters electronically while obtaining and inputting correct patient information.
  • Collect co-pays and receive cash and check payments.
  • Verify Insurance Coverage and Information for each patient. 
  • Perform all other duties as assigned.
  • Check Next Gen task and handles requests and jobs assigned therein efficiently.
  • Close Clinic as assigned
  • Cover the patient check out and scheduling position for breaks, lunch, and other absences.
  • Provide spiritual care for the patients

OTHER ESSENTIAL DUTIES and RESPONSIBILITIES:

  • Grace Health recognizes that managing patient care is a team effort that involves clinical and non-clinical staff.  All employees must embrace a team-based approach to patient care and understand that each role is important to our success. 
  • Team members must demonstrate excellent team communication and coordination to provide quality patient care.
  • Care coordination includes communicating with community organizations, health plans, facilities, and specialists.
  • Care team members understand and embrace the concept of population management and proactively address the needs of patients and families served by this practice. 
  • Team members must demonstrate skill and knowledge related to effective communication with vulnerable patient populations.
  • Team members must participate in Continuous Quality Improvement activities within the organization to ensure patients receive high quality care.
  • All team members will be involved in the process of improving quality incomes.
  • Team members will participate in the review and evaluation processes of practice performance and help to identify opportunities for improvement.
  • Team members will participate in Grace Health's advocacy program.

GENERAL DUTIES:

  • Follows policies and procedures of the office, including administrative, clinical, quality assurance, and personnel
  • Maintain good attendance (daily, meetings, and other assignment tasks)
  • Maintain timely documentation of all work assignments
  • Maintain patient confidentiality
  • Routinely keep supervisor informed about attendance and job assignments
  • Flexible in being able to multitask
  • Work effectively and at an efficient pace
  • Work cooperatively with physicians, administration, and peers
  • Close clinic as assigned

QUALIFICATION REQUIREMENTS: 

To perform this job successfully, an individual must be able to assist in advancing Grace Health’s mission and to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SKILLS:

  • Pleasant personality
  • Cooperative attitude
  • Written and oral communication skills
  • Organized work habits
  • Computer skills

EDUCATION and/or EXPERIENCE: 

High School Diploma or equivalency

At least two (2) years Dental Office experience preferred

 

BENEFITS:

 

  • Safe harbor 401(k) with match potential
  • Paid time off
  • Family friendly work environment
  • Health insurance
    • Wellness program
    • Health savings account
    • Pharmacy benefit
    • Employee visits for medical services
  • Dental insurance
  • Vision insurance
  • Life Insurance
  • STD/LTD
  • EAP & Work life services
  • Voluntary benefits
  • Hospital indemnity

 

Grace Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Skills for Front Office Receptionist

The job skills required for Front Office Receptionist include Scheduling, Confidentiality, Life insurance, Patient Care, Coordination, Health insurance etc. Having related job skills and expertise will give you an advantage when applying to be a Front Office Receptionist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Office Receptionist. Select any job title you are interested in and start to search job requirements.

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Career Path for Front Office Receptionist

The following is the career advancement route for Front Office Receptionist positions, which can be used as a reference in future career path planning. As a Front Office Receptionist, it can be promoted into senior positions as a Receptionist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Office Receptionist. You can explore the career advancement for a Front Office Receptionist below and select your interested title to get hiring information.

How to Become a Front Office Receptionist

If you are interested in becoming a Front Office Receptionist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Office Receptionist for your reference.

Step 1 Understand the job description and responsibilities of a Front Office Receptionist

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