Position Overview:

The Cashier is responsible for providing daily sales and operational support to the boutique business and sales team by overseeing POS cashier functions, customer service, as well as administrative operations. This position will work closely with all teams. This position will report to the Operations Supervisor. The ideal candidate will fully embrace Goyard’s values of exclusivity, respect, discretion, and excellence in all aspects of their work.

Cashier functions and Operations:

• POS maintenance and upkeep
• Opening and closing procedures; cash management
• Performance of various POS transactions
• Restock all necessary supplies for cash wrap and gift wrap area
• Help maintain sales floor
• Adhere to the Goyard USA retail policies and procedures

Client Service:

• Provide all clients with prompt, attentive and knowledgeable assistance ensuring that the highest service standards are maintained always
• Ensure compliance with all company policies and procedures including refund policy
• Complete all transactions accurately and efficiently – including gift wrap
• Engage clients in appropriate conversation while completing transactions
• Provide basic store and product information to clients as needed
• Checks store emails intermittently throughout the day and alerts team members

Administrative

• Support and assist with back of house and daily boutique operations
• Update and complete all tracking files used for audit purposes
• Assist Operations Supervisor in all After Sales procedures (Repair intake and form submission)
• Support in updating all marquage tracking files
• Filing one-year warranty for marquage clients
• Support daily shipping needs of the boutique: picking merchandise, packing merchandise, preparing shipping labels and coordinating daily pickups
• Other projects as assigned by Operations Supervisor

Inventory Control

• Communicate merchandise requests and transfers to all boutiques
• Assist with incoming weekly shipments and product inspections
• Responsible for maintaining a clean and organized stock room
• Participate in the bi-annual full inventories and planning
• Support the Operations Supervisor in conducting cycle counts

Requirements:

• Minimum 1-year experience in a similar position in luxury retail industry preferred.
• Knowledge of in-store retail operations, including customer service, sales, procedures, merchandising, and inventory management.
• Intermediate skills in MS Office (excel, word, outlook)
• Ability to lift and carry boxes up to 40 pounds.
• Ability to stand for full 8-hour shift.
• Must have a flexible work schedule, including evenings, weekends and holidays.
• Ability to develop effective partnerships within the team and organization.
• Must be able to multitask and work well under pressure, with great attention to detail and accuracy
• High sensitivity to customer experience