Title: Retail Asset Protection/Loss Prevention Coordinator

Reports To: Director of Logistics and Aftermarket

Status: Non-Exempt, Full Time

Department: Donated Goods Retail

SUMMARY:

 The job involves the direction of all activities pertaining to Loss Prevention and Security. Provides day to day administration of Loss Prevention. Assists with the development and implementation of agency wide loss prevention solutions and security procedures that will improve operations and reduce shrinkage. Establishes and implements training programs to create awareness, understanding and compliance with agency loss prevention and security.

Flexibility and ability to work extended hours are essential to the job. Schedule includes Saturdays

This is a field operational job with travel to all GINWT retail stores and warehouse, with out of town and overnight travel expected. An agency vehicle will be provided daily. A cell phone will be provided to ensure availability and ongoing communication with teams and direct supervisor.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide day to day oversight of the Loss Prevention and Security Department in conjunction with the Director of Logistics and Aftermarket. 
• Identify, prioritize, and implement effective shrink reduction tactics in donations, operations, and retail. 
• Develop physical security standards and related procedures for all locations that will ensure the safety and security of employees, participants, customers, donors, as well as agency assets. 
• Act as a liaison with law enforcement. 
• Review and update security policies, programs and procedures annually in conjunction with Health, Safety, and Compliance Department. 
• Conduct investigations of thefts and any situation or behavior that threatens the safety of agency property / staff. 
• Work with the Health, Safety, and Compliance Department in the investigation of safety incidents and accidents. 
• Support the Health, Safety, and Compliance Department with the safety program. 
• Monitor store and program locations for compliance with security procedures by using audits, safety drills, cameras, and planned / surprise visits. 
• Participate as a team member in the review of unusual incidents. 
• Will be well versed in all areas of DGR to include Pound, E-commerce, Showroom, and traditional retail stores.
• Demonstrate exceptional leadership practices, including practicing and coaching “Core 4” principles

SUPERVISORY RESPONSIBILITIES:

This position has oversight of processes, but does not directly supervise anyone

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential job functions satisfactorily. Excellent written and verbal communication skills are essential. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE: 

• High School Diploma or equivalent.
• Minimum of three years of retail loss prevention experience in a retail business with more than 25 employees
• Ability to maintain confidential information
• Ability to handle difficult situations professionally, calmly, discreetly, and with diplomacy
• Must be competent in security and surveillance techniques/equipment

LANGUAGE SKILLS:

Ability to read, analyze, research, and interpret very large amounts of data and financial reports, ability to respond to common inquiries or complaints from internal/external customers, visitors, and members of the business community. Ability to effectively present information to retail management members or external groups, as requested.

MATHEMATICAL SKILLS:

Ability to calculate discounts, interest, proportions, percentages, area, circumference, ratios, etc.

REASONING ABILITY:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

CERTIFICATES, LICENSES, REGISTRATIONS:

• Valid Driver’s License and Liability vehicle insurance
• CPR Certified. 

PHYSICAL DEMANDS: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to talk or hear

• Ability to walk and stand up for eight or more hours per day

• Ability to work extended hours and nights, as needed for operational projects

• Ability to use hands and feet and reach with hands and arms

• Possess sufficient eyesight and manual dexterity to discriminate between and classify items and colors

• Ability to regularly lift and carry 30 pounds and occasionally lift and carry up to 50 pounds. Must utilize team lift when items are bulky and/or over 50 pounds. Must demonstrate and coach safe lifting practices. 

• Specific vision abilities required by this job include close vision (clear vision at 20 inches and less) and color vision (ability to identify and distinguish colors).

 WORK ENVIRONMENT: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee will be exposed to dust, cold and hot work environment, depending on the season. Locations ranges from very quiet to noisy, dusty work environment.

Goodwill Industries of Northwest Texas provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.