22 Front Desk / Customer Service Representative Jobs in Rockville, MD
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Goldfish Swim School - Rockville is Hiring a Front Desk / Customer Service Representative Near Rockville, MD
We change lives. We help children reach their goals. We wear flip flops. We work in a 90-degree pool. We love our employees and reward hard work with shout awards, gift cards and fun social events! We offer paid training and flexible shifts that are perfect for students or folks who want to grab extra hours without working late nights. Even better? Due to the rapid growth of our school, advancement opportunities exist for the right candidate.
Benefits:
- Leadership roles
- Flexible hours
- Great pay
- Valuable work experience
- Increased social opportunities
- Future references/referrals
- Ability to work with children
- Excellent interpersonal communication and organizational skills
Reports to: General Manager/Sales & Service Manager
FLSA Status: Non-Exempt
Summary: Promotes quality customer service and processes sales and registration transactions. Acts as the first point of contact for potential and current Goldfish customers, and is responsible for presenting a positive image for the company.
Duties and Responsibilities:
- Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a professional manner.
- Processes student registrations using effective sales/customer service techniques.
- Schedules and manages birthday/pool parties. Supervises private party staff.
- Resolves customer concerns/complaints using a professional approach.
- Assists members with purchases of merchandise and vending.
- Greets parents and students as they report to the front desk.
- Checks in students on the attendance tracking system.
- Maintains cleanliness of the front desk area, Snack Shack area, changing areas, restrooms and observation area.
- Monitors Snack Shack area and provides guidance to Snack Shack staff.
- Checks voicemail and email correspondence and responds in a timely manner.
- Updates informational displays with accurate and timely promotions and literature.
- Provides occasional administrative support for management personnel, including the General Manager and Assistant General Manager.
- Makes collection calls to resolve open account problems.
- Prepares twice daily student lesson schedules for use by instructors and management staff.
- Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary.
- Fulfills other duties and responsibilities as assigned by the Employer.
Certifications and licenses: CPR, First Aid and AED certification required.
Work Environment: While performing this job, the employee is exposed to heat and humidity occasionally. Noise level is usually moderate.
Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.
Job Summary
Full Time
$37k-49k (estimate)
03/28/2023
02/29/2024
The job skills required for Front Desk / Customer Service Representative include Customer Service, Futures, Leadership, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk / Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk / Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front Desk / Customer Service Representative positions, which can be used as a reference in future career path planning. As a Front Desk / Customer Service Representative, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk / Customer Service Representative. You can explore the career advancement for a Front Desk / Customer Service Representative below and select your interested title to get hiring information.
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