12 Customer Support Specialist Jobs in Miamisburg, OH
GoKeyless is Hiring a Customer Support Specialist Near Miamisburg, OH
- Provide customers and prospects with a positive, seamless, and successful experience with products and services via phone, live-chat, and email
- Determine the quickest, most effective ways to answer customer inquiries
- Provide accurate product information and documentation when requested
- Troubleshoot common issues with products and software. Escalate queries and concerns, when necessary
- Monitor and record product or inquiry trends to determine opportunities for improvement within the department
- Collaborate with internal departments and external vendors to find the best solutions for our customers
- Promote and sell (add-on) Service Packages and Care Programs
- Process RFQ’s, orders, returns, and credits for customers within standard operating procedures
- Record interactions with customers with detailed information
- Other duties and responsibilities as needed
- Strong interpersonal and customer service skills
- Ability to handle a high volume of calls, chats and emails daily
- Excellent oral and written communication skills
- Ability to communicate technical information to non-technical audiences
- Multitasking, problem solving, with strong organizational skills
- Confident, assertiveness, adaptability and strives for conflict resolution
- Intellectual curiosity to improve industry, products, and technology knowledge
- Intermediate experience working with “common” business systems such as Microsoft Office, NetSuite, and Salesforce.com preferred
- 3 years of high-volume Customer Service or Help Desk experience. Security or building materials industry a plus.
- High school diploma or equivalent required.
- Final candidates must pass a pre-employment background check
Job Summary
Full Time
$40k-49k (estimate)
10/19/2023
05/16/2024
gokeyless.com
MIAMISBURG, OH
25 - 50
2003
Private
JOSH STAMPS
<$5M
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The job skills required for Customer Support Specialist include Customer Service, Problem Solving, Products and Services, Microsoft Office, Written Communication, Organizational Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Specialist positions, which can be used as a reference in future career path planning. As a Customer Support Specialist, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Specialist. You can explore the career advancement for a Customer Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Specialist job description and responsibilities
To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.
01/27/2022: Johnstown, PA
They are also responsible for conducting surveys on the products or services and communicating customer feedback.
01/30/2022: Chico, CA
A Customer Support Specialist will also replace products or process payment refunds as needed.
01/18/2022: Rockford, IL
They help customers with their queries and complaints.
02/18/2022: Richland, WA
Listen to customer complaints and provide adequate solutions for their problem via phone or email.
02/14/2022: San Diego, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Specialist jobs
Communication skills come as pretty much as a given, concerning customer support.
02/15/2022: Troy, NY
Make Connections and Give Compliments.
01/07/2022: Lompoc, CA
Ensure that customers understand the resolution and provide on-going education to customers.
01/11/2022: Spokane, WA
Compile and analyze customer requirements to give the best advice and resolve their query.
02/20/2022: Pensacola, FL
Customer service experience- A thorough knowledge of how to delight customers through strong researching, problem solving and troubleshooting skills.
01/09/2022: Chattanooga, TN
Step 3: View the best colleges and universities for Customer Support Specialist.
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