Description

Organization Overview: The Stanley M. Isaacs Neighborhood Center (Isaacs Center) is a non-profit, multi-service organization focusing primarily on the needs of children and low-income families, out-of-school and out-of-work youth, and aging New Yorkers. We operate at community centers located in the neighborhoods of Yorkville and East Harlem, and seek to deliver programs that are impactful, innovative, and intergenerational.

Position Summary: Reporting to the Site Director, the Venue Manager is responsible for welcoming individuals who are seeking access to the Isaacs Center Senior Center and Youth Center (including personnel, participants, interns, and volunteers) and ensuring that all health and safety protocols and procedures are followed while the building is in operation. To achieve the above, the Manager will be responsible for all entry points, enforce all identified guidelines, and support the preparedness of the organization and community in response to all health and safety needs and concerns. This position oversees special events occurring in the center, including set up, execution, and breakdown of events; greeting and directing guests; staying apprised of a changing event schedule; and reporting any facility needs to the Site Director. The Venue Manager is integral in helping to create a welcoming, positive, and safe environment at the Stanley Isaac’s Center for all visitors, guests, and participants. 

Schedule: Monday through Friday, Per Diem

Hourly Rate: $15.00-$19.23

Roles, Responsibilities, and Essential Duties

The primary responsibilities of this position will include the following:

• Driving organizational efforts to create a healthy community and helping to reduce safety risks. 

• Demonstrating an in-depth understanding of all safety rules and regulations and working thoughtfully and consistently to improve our practices. 

• Maintaining the coordination, implementation, and administration of all safety protocols and procedures

• Responding to questions and concerns with a sense of urgency and kindness, in person, on the telephone, and on-line 

• Working in collaboration with key personnel to educate the community on all applicable health standards and resources.

Health and Safety Responsibilities:

• Greeting and welcoming individuals seeking access to the Isaacs Center Senior Center and Youth Center including personnel, participants, interns, and volunteers. 

• Ensuring that all health and safety guidelines are met throughout the event. 

• Informing Operations Director and Administrator on Duty of any issues or inquiries, etc. 

Administrative Responsibilities:

• Assist in gathering attendance and other data as needed. Comply with reporting and recordkeeping procedures. 

• The ability to independently open and close the sites based on agency procedures. This includes securing doors & windows & setting/disarming the alarm from the panel. Reporting suspicious activity.

• Report building maintenance issues as needed to your supervisor. 

Facility/Community Responsibilities 

• Represent Stanley Isaac’s Community Center to our community members and any guests that visit the center. Proactively greet all visitors, explain, and enforce venue and/or organizational safety procedures, and provide basic information as needed. Assist in establishing strong, positive relationships with all community members.

• Provide venue and event management coverage for programming. Support the production and execution of a diverse schedule of events, meetings, rehearsals, auditions, classes, and performances.

• In coordination with the Site Director, help manage and maintain the facility’s inventory, equipment, and facility, including program materials, sound system, tables and chairs, and basic cleaning upkeep. 

• Answering phone calls, questions, etc. in a prompt and polite manner 

• Providing and updating information about community programs and resources

• Assisting individuals with completion of paperwork when necessary

• Collecting and entering program data as needed.

• Ensuring compliance with all organizational and regulatory expectations

• Maintaining a clean, courteous, well-stocked and professional working environment

• Assisting personnel with participant and program engagement as needed 

• Assisting in training and acclimating any new support personnel

Qualifications and Experience

• A High School Degree or GED is desired. 

• Experience with venue and/or event management, preferably in the arts 

• Experience and flexible working in any high-volume/high-intensity industry 

• Happy, welcoming, and can-do attitude with participants and coworkers 

• Bilingual language skills required or preferred based on-site location 

• Excellent verbal, and interpersonal communication skills 

• Detail-oriented and a team player

• Computer Proficiency and superior keyboarding skills 

• Flexible/adaptable nature to work in a continuously evolving environment 

• Passion for helping others in a community center environment

• Ability to effectively interact with a broad spectrum of community members – older adults, children, parents, and caregivers, etc.

• Familiarity and ability to work with technical equipment. 

• Flexibility and willingness to learn. 

• Fluency in Spanish is a plus. 

• Willingness to work a flexible schedule, including evenings, weekends, and holidays when nec

Physical Requirements 

• Ability to see, speak, and hear clearly 

• Ability to lift up to 50 lbs. 

• Ability to walk, bend, sit, and stand for prolonged periods as necessary 

• Able to assist moving equipment 

Goddard Riverside and Isaacs Center are equal opportunity employers and considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.

The intent of this job description is to provide a representative summary of duties and responsibilities that will be required of this position and title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Employees may be requested to perform job related task other than those specifically presented in this description. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.