33 Customer Experience Specialist Jobs in Indianapolis, IN
Godby HPE is Hiring a Customer Experience Specialist Near Indianapolis, IN
Job Description
Godby Dispatcher
Enjoy making lives better, including your own?! Then Godby is the company for you. We are a locally family-owned company that works hard and plays hard. Come join an environment where teamwork makes the dream work!
Godby is looking to fill a seat on the bus for a dispatcher! No knowledge of Godby or the trades? NO PROBLEM! We provide training and the tools needed to be a rockstar.
Job Description
Enjoy problem solving? You were born to be a dispatcher! Our Dispatchers are the go-to person for our technicians and service team. This job will entail ongoing communication with technicians and customers. As a Godby Dispatcher, you will schedule customers as they call in with their service requests. You will also support and route the technicians on their daily journey by updating them with necessary information and ordering parts. Our dispatcher is a key element in making the day go smoothly!
Job Duties:
Organizing technician days
Optimizing technician routes
Building relationships with our customers
Responding to service leads
Accomplish and complete tasks with accuracy and efficiency
Answer incoming customer calls
Scheduling customers for service and maintenance appointments
Confirm appointments for the next day
Happy Calls after appointments
Order and Coordinate parts for jobs
Support technician needs while on the job site
Benefits:
401K with Company Match
HSA with Company Contribution
Bereavement Pay
Company events and holiday party
Free Virtual Teledoc
Bonus incentives
Paid Holidays
Third-Party Phone Skills Coaching
Paid Birthday
PTO
Insurance (Health, Dental, Vision, and Life)
Schedule:
Monday-Friday: 8:00 am – 5:00 pm
Pay
19-$22/hr DOE
What you need:
Customer service experience
Ability to prioritize and work in a fast-paced environment with mindfulness of the details
Powerful communication skills
Problem solving skills
Organization skills
Radiate a 5-star experience attitude
Ability to listen and empathize with the customer
High school diploma or GED
Clean background check and drug screen
Job Summary
Full Time
$60k-78k (estimate)
04/26/2024
05/12/2024
The following is the career advancement route for Customer Experience Specialist positions, which can be used as a reference in future career path planning. As a Customer Experience Specialist, it can be promoted into senior positions as a Customer Experience Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Experience Specialist. You can explore the career advancement for a Customer Experience Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Experience Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Experience Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Experience Specialist job description and responsibilities
Provide an exceptional customer experience through all channels, providing a personalized experience whenever possible.
01/31/2022: Killeen, TX
Focus on activities that create lifetime customers – provide them a standout and consistent experience that keeps them coming back for more.
12/26/2021: Huntsville, AL
Complete prioritisation of customer support requests, providing solutions through online and over the phone support.
01/31/2022: Detroit, MI
Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs.
01/12/2022: Mcallen, TX
Attend to customer enquiries, requests, and complaints by proffering value-adding solutions ; Going the extra mile to provide suitable solutions.
01/27/2022: Parkersburg, WV
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Experience Specialist jobs
Customer experience specialist job description get to make a difference every single time they go to work.
02/02/2022: Salisbury, NC
Portland Customer Support agents are required to conduct themselves professionally and provide exceptional service while supporting all business decisions.
12/13/2021: Wichita, KS
Exercise good service and business judgment with end goal of customer satisfaction.
01/12/2022: San Diego, CA
Team oriented, ability to work with a diverse customer base, ability to negotiate and strong sales skills.
01/18/2022: Baton Rouge, LA
Must possess excellent customer service attitude/skills.
03/02/2022: Rapid City, SD
Step 3: View the best colleges and universities for Customer Experience Specialist.
