TITLE: Regional Operations Director

LOCATION: 3306 Centennial St, Zeeland, MI 49464

REPORTS TO: Vice President of Operations - Commercial Services Division

EMPLOYEE: Full Time, Exempt

POSITION SUMMARY:

GO Riteway is looking for a detail orientated Operations Director with a high standard for service quality to manage and grow our Indiana and Michigan locations. This individual will have full P&L responsibilities and lead commercial sales and operational activities in this region, ensuring the business runs efficiently and profitably.

The Operations Director will be responsible for establishing and developing strategies that contribute to safe, on-time, and consistent service to all customers. The role is responsible for ensuring that the business remains in compliance with federal, state, and Department of Transportation (DOT) requirements regarding safety.

The position will play a pivotal role in the growth and development of GO Riteway by cultivating new business and increasing GO Riteway's visibility in the region. The Operations Director will develop sales growth initiatives with senior sales staff and lead the successful execution of these strategies.

MANAGMENT ROLES AND RESPONSIBLITIES:

• Work cohesively with Michigan and Indiana operation's teams to ensure consistent process execution; including customer service management, contract management, efficient scheduling, fleet and driver optimization, etc.
• Drive accountability of the management teams toward the improvement of sales metrics: quote to charter conversion, new business development, new services to existing customers, contract proposal development, etc.
• Monitor resource utilization and provide updates to key metrics to serve as success benchmarks
• Work closely with corporate leaders on strategy and execution of key initiatives, while driving a culture of employee development and retention
• Demonstrate behaviors consistent with the GO Riteway's expectations as it pertains to interactions with customers, colleagues, direct reports, and vendors.
• Manage regional vendor relationships
• Collaborate with regional maintenance management to ensure timely vehicle maintenance and reduce overall down-time
• Direct Sales Responsibilities
  • Sales expansion through new business and existing account development
  • Develop and implement regional pricing strategies
  • Drive strategic growth by assessing new regional facility opportunities
  • Develop and maintain senior-level relationships with key customers

COMPETENCIES REQUIRED:

• Initiative: Demonstrates a proactive approach to work, putting forth energy to achieve desired results
• Adaptability: Easily adjusts plans in response to anticipated or unforeseen changes.
• Customer Focused: Highly customer-centric, consistently follows through to meet or exceed customer expectations.
• Problem-Solving: Data-driven and analytical with strong technical abilities. Champion of change; adaptable and flexible. Ability to effectively multi-task.
• Managing Conflict: Utilizes an appropriate interpersonal style to mitigate tension and resolve conflicts
• Safety Focus: Being aware of conditions and circumstances that affect one's own safety and the safety of others and takes appropriate action to correct unsafe conditions.
• Developing Others: Offers constructive, ongoing feedback on job performance to facilitate individual growth.
• Leadership: Demonstrates strong leadership across all functional areas.
• Motivating Others: Uses Influence skills to guides other to accomplish work objectives.
• Strong Management Skills: Exceptional organizational skills. Ability to analyze and make business case for all recommendations. Supports and empowers team. Strong engagement and effective leadership in continuous improvement, productivity, efficiency, and operational throughput.
• Strong Interpersonal Skills: Experienced in mediation and conflict resolution processes. An attentive listener who is understanding, empathetic, and personable to employees.
• Education and Training: Bachelor's Degree
• Experience: Possesses over 8 years of proven experience in sales management.

EOE of Minorities/Females/Vets/Disability

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