Provide excellent service to internal and external customers by achieving service goals while demonstrating quality, accuracy, accountability and team skills.
ESSENTIAL DUTIES & RESPONSIBILITIES
• Train to become a Customer Service Specialist through one-on-one and hands-on training.
• Pre-screen and process transactions in policy processing systems according to department authority guidelines.
• Pull all forms required to complete the processing transaction. Prepare and type forms and other documents as needed.
• Communicate with agents as needed including written and oral correspondence.
• Request missing or additional information.
• Verify information which appears inconsistent with other known data.
• Answer questions concerning status of changes and new business.
• Maintain accurate time and production records.
• Assist with Mailroom duties, as needed.
• Complete special assignments within the Customer Service Department.
REQUIRED SKILLS & ABILITIES
• Must develop a working knowledge of rating policies.
• Must develop an understanding of and the ability to proficiently operate all systems utilized, including but not limited to policy processing, billing, imaging and agency interface.
• Must demonstrate effective time management and organization, computer skills (keyboarding skills, knowledge of word processing and related software systems) and communication skills (written, oral, telephone and listening skills.)
• Must be able to work effectively in a team environment and display an excellent customer service work ethic and represent FAMI values and culture when working with internal and external customers.
EDUCATION &/OR EXPERIENCE
• High school diploma or general education degree (GED) required.
• Additional college/business education, or related work experience preferred.
• Insurance courses optional
PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, reach with hands and arms to operate computer keyboard, talk and hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.