Go Direct is recruiting a Customer Service Manager

Go Direct is a leading provider of third-party logistics, omni-channel distribution and direct-to-consumer fulfillment services for clients in a variety of industries including the consumer packaged goods, health & beauty and consumer electronic industries. We are a well-capitalized company, growing rapidly through expansion of existing facilities and adding facilities in new geographic markets.

We are looking for an exceptional individual with the ambition, leadership skills, logistics knowledge needed to build a diverse and rapidly growing warehouse and fulfilment business.

Passion and entrepreneurial spirit are just two things we’re looking for in team members. What we aim to accomplish with our work is not easy, some might say audacious, and we need dedicated, high-caliber people to reach our goals.

Our Customer Service Managers are hands on leaders driving a small team of client service representatives to ensure the smooth and accurate flow of orders through our warehouses. They are the key connection between our customer needs and warehouse production. Importantly, our Customer Service Managers are part of the production team and are equally comfortable solving unique challenges for our customers as they are working shoulder-to-shoulder with our warehouse associates to get orders out the door. They work directly for our General Managers and in partnership with our Production Managers and Warehouse Managers to deliver an exceptional result for our customers. A successful Client Services Manager has a clear path to become a General Manager as Go Direct expands and opens new facilities.

Key Role Responsibilities:

• Interact and build relationships with our customers ensuring a best-in-class experience
• Oversee a small team of customer service representatives and ensure they are providing an exceptional customer experience
• Resolve complex client challenges or disputes in a professional manner
• Coach and support team members to help them meet departmental goals
• Create monthly and quarterly departmental reports to determine whether KPIs are being met and where there is room for improvement.
• Communicate with other departments to ensure a best-in-class customer experience

Client Services Manager Skills and Qualifications:

· Excellent leadership skills, including the abilities to set goals, motivate and manage conflict

· Effective communication skills, including writing, speaking and active listening

· Strong problem-solving skills and the ability to make sound judgement calls

• Great interpersonal skills
• Exceptional time management and organization skills
• In-depth understanding of industry and best practices
• Comfortable using warehouse management software and other organizational computer applications.
• Experience in customer facing roles

Client Services Manager Salary Expectations

· $70,000 plus bonus

Job Type: Full-time

Weekly day range:

• Monday to Friday

Work Location: In person