12 Customer Care Representatives Jobs in San Antonio, TX
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Customer Care Representatives
$34k-43k (estimate)
Full Time
0 Months Ago
GLOWTOUCH is Hiring a Customer Care Representatives Near San Antonio, TX
GlowTouch is growing and we are expanding into San Antonio! We are looking for experienced Customer Care Representatives to join our motivated and ambitious team. Come be one of the pioneers at our newest location!
What Will You Do?
As a Customer Care Representative, you will provide customers with exceptional customer service by helping them with general insurance and inquiries pertaining to their jewelry and other property. You will be properly trained to provide accurate information and deliver quality service that exceeds the client’s expectations. This position involves handling both inbound and outbound customer interactions.
Ideal candidates for this position will be outgoing, intelligent, dependable, and ready to take their career to the next level with a growing company. We are seeking individuals who have outstanding customer service skills and are eager to put a smile into every interaction.
The position will be located in our call center at the Project CoWork Building, 11103 West Ave, San Antonio 78213
In this position, you will:
- Deliver a level of customer service that exceeds customer expectations.
- Build a positive rapport on every interaction.
- Engage and assist high value clients with an open-mind and white glove service
- Accurately document all information exchanged.
- Process payments for policyholders in accordance with PCI standards
- Delivers on commitments to customers by providing follow-up and follow-through.
- Actively participates in the growth and retention of customers by following guidelines and delivering best in class service.
- Meet key performance metrics including quality, productivity, timeliness, and others as applicable.
- Report to work on time and as scheduled.
- Review and follow standard operating procedures determined by leadership.
- Develop and maintain positive relationships with all internal and external partners.
- Perform other duties as needed.
Who You Are:
To be considered, candidates are expected to have the following:
- Excellent communication and customer service skills.
- An understanding and focus on accuracy and high-quality service.
- Previous customer service and/or call center experience, preferably in insurance or jewelry industry
- Clear written and verbal communication skills
- Strong organizational and time-management skills
- Proficient in keyboarding/typing
- Ability to navigate multiple systems simultaneously.
- Able to embrace change and maintain a positive work environment.
- Actively engage in an ongoing learning environment
- Exceptional attention to detail
One or a combination of the following will be taken into consideration in lieu of direct call center experience: training, military experience, and/or education.
Who We Are:
GlowTouch is a Louisville-based company that provides personalized contact center, business processing, and technology outsourcing solutions. In nearly two decades of operations, we have grown from a few employees in a single location to global company with thousands of staff members who support an international clientele.
“Putting People First” is not just a motto; it’s who we are and what we do. We value our employees, customers, and communities. We don’t hire for jobs; we help employees map out careers with us and have an enviable retention rate. Many clients have been with us for decades because we go beyond doing what is expected. A lot of companies talk of having a family atmosphere; we put those words into action.
Education: College education preferred or High School Diploma and relevant experience.
Wage: $18.00 Hourly
Job Type: Full Time
Hours: The program is currently open Mon-Fri 7am-7pm CST; must be flexible as hours may change in the future.
Benefits: GlowTouch offers a comprehensive benefits package that includes health, life, vision, and dental insurance, as well as a 4% max matching 401K, and other financial opportunity options.
GlowTouch is a certified woman-owned business and an EOE employer who welcomes diversity.
Job Summary
JOB TYPE
Full Time
SALARY
$34k-43k (estimate)
POST DATE
05/18/2023
EXPIRATION DATE
06/29/2024
WEBSITE
glowtouch.com
HEADQUARTERS
LOUISVILLE, KY
SIZE
1,000 - 3,000
FOUNDED
2010
TYPE
Private
CEO
VIK CHADHA
REVENUE
$10M - $50M
Related Companies
About GLOWTOUCH
GlowTouch provides application development and quality testing services for businesses.
Show more
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