You haven't searched anything yet.
Part-Time Customer Retention Representative
Work From Home / Remote work environment
The Customer Retention Department is responsible for conserving business on behalf of the Company. You’ll be a vital part of a dedicated, professional team.
Representatives play a key role in ensuring that customers who call in with the intention of cancelling are provided assistance in understanding the importance of keeping their coverage, as well as providing policy maintenance.
Summary Job Description :
We’re looking for outgoing, hardworking individuals who are self-starters, can work independently and are detail oriented.
As a Customer Retention Representative you’ll handle inbound and outbound telephone calls with customers who are calling to cancel their insurance coverage and / or place calls to current policyholders regarding coverage, premium due, as well as other policy information.
You’ll answer questions about policy benefits and premiums and accurately document the information on the appropriate database.
You must have a positive, helpful attitude with customers to quickly gather information and record it. There is no cold calling and no phone sales.
Friendly, casual work environment with excellent earning potential hourly wage plus bonus based on performance.
schedule
4 Weekdays - 5PM - 9PM or 10AM - 2PM & Saturdays - 8AM - Noon
Required Skills
Required Knowledge, Skills, & Abilities :
Required Experience
Shift Differential available for 2nd shift.
A Bilingual differential is also available for Eng / Span Bilingual Reps.
Last updated : 2024-05-01
Full Time
Insurance
$39k-47k (estimate)
04/08/2024
06/21/2024
unitedamerican.com
MCKINNEY, TX
3,000 - 7,500
1900
Public
GARY LEE COLEMAN
$3B - $5B
Insurance
The job skills required for Retention specialist include Customer Service, Written Communication, Customer Retention, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Retention specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Retention specialist. Select any job title you are interested in and start to search job requirements.
If you are interested in becoming a Retention Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Retention Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Retention Specialist job description and responsibilities
Analyze client volumes and utilize the information to make needed adjustments and to develop strategic plans for the future.
04/21/2022: Norwich, CT
Identify and support the use of current recruitment trends, vendors, and technologies.
03/21/2022: Medford, OR
Complete creative briefs and work with the appropriate teams (brand marketing, creative) to bring emails to execution.
04/20/2022: Columbus, MS
Develop and execute test and learn initiatives, complete with detailed reporting for execution and rollout of plans.
03/27/2022: Asheville, NC
Work as a consultant to drive business growth with product development, strategy, and management.
05/05/2022: Canton, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Retention Specialist jobs
Develop an understanding of what is needed to create a great client experience.
03/11/2022: Clearwater, FL
Work with cross-functional teams to lead the creation and preparation of new campaigns for execution including campaign strategy, offer development, business case creation and approval, communication brief development, and client targeting.
03/08/2022: Salisbury, NC
Prepare and present presentations to various audiences to influence the loyalty and retention program.
02/16/2022: Champaign, IL
Work closely with various business units to develop objectives.
03/02/2022: Virginia Beach, VA
Manage all reports and systems to ensure all eligible residents with upcoming expirations are communicated with appropriately
02/28/2022: Benton Harbor, MI
Step 3: View the best colleges and universities for Retention Specialist.