TripleTen is an awardwinning online school among technologybootcamps. Our mission is to help people change their lives andsucceed in technology.

We offer flexibility in studies careermentoring resume and portfolio preparation and we guaranteeemployment after the course.

Our employability rate among graduatesis 87% across our Full Stack Development Quality Assurance (QA) andDataAnalytics.

Weare looking to hire a Customer Retention Specialist. The main function of this manager is to work withall REFUNDS and DROP OUT cases (students who stopped paying buthave not submitted any returnrequest).

Pleasesubmit all resumes or CVs inEnglish.

Whatyou will do : :

• Reach out to customerspromptly following SLA standards.
• Ensurecommitment to each customer for achieving desiredoutcomes.
• Assign a dedicated manager to handlecommunication with each customer.
• Share dailyreports on worked cases to enhance departmentalprocesses.
• Log all caserelated detailsaccurately in the CRM system.
• Document providedsolutions in Hubspot and direct them to relevant departments viaJira.
• Use company resources exclusively forcommunication purposes.
• Maintain communicationstandards for all customerinteractions.
• Continuously refine communicationskills based on feedback for betteroutcomes.
• Ensure critical information exchangebetween crisis managers and other departments regarding studentagreements.

What we canoffer you : :

• 100% remotecollaboration.
• Professional development in theinternational team.
• Diverse and tightknit team spread outacross the US Israel LatAm andmore!

Requirements :

• Advanced level ofEnglish (C1) and Spanish (C1).
• High listeningskills (every detail mentioned in the conversation with the clientmatters).
• Excellent level of argumentation andconviction.
• At a minimum experience in thesales sector is required to be able to structure the conversationwith customers.
• High level of problemsolving.
• Ability to work withobjections.
• Ability to work with emotions(emotional intelligence).
• A generalunderstanding of the EdTechindustry.

Niceto have :

• Workexperience in a help desk call center and / or professions related tocustomer service.
• Portugueseknowledge.

RemoteWork : Employment Type :

Employment Type : Fulltime

Fulltime

Last updated : 2024-06-01