14 Customer Retention Representative Jobs in Mc Kinney, TX
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Globe Life is Hiring a Customer Retention Representative Near Mc Kinney, TX
Customer Retention Representative
Primary Duties & Responsibilities
About the CompanyAbout the Job
Globe Life Inc. has immediate openings available for full-time Customer Service/Retention Specialists. We offer competitive wages and paid training - no previous Customer Service experience is required. We are seeking outgoing, customer service-oriented people for our inbound and outbound call center. This is a remote/work from home position.
Primary Duties:
- Servicing inbound calls from current policyholders with the intent of cancelling their insurance benefits
- Answering questions regarding coverage, premium and other policy information
- Composing business letters, communicating effectively through written and verbal communication
- Working independently and making judgment decisions is required
- Making outbound calls to existing policyholders to collect delinquent premium payments
- Reselling the benefits of our policies and providing excellent customer service
- Using various sales techniques to help increase the retention of our policyholders
- Recording policyholder information for reporting and transactional purposes
- Extensive telephone contact and appropriate telephone skills are required
- Discretion and tact must be used in providing service to customers
- Discretion and tact must be used in providing service to customer
- Monday to Friday schedules, no weekends
- Additional production incentive pay after training period
- Site closed -Thanksgiving and Christmas
- Bilingual (Spanish) hourly pay differential
Working Conditions/Physical Requirements:
- Heavy phone and PC usage
- Sitting for extended periods of time
- Reaches above shoulder level
- Some overtime may be required
Required Skills
- Excellent verbal and written communication skills
- Ability to solve complex policyholder issues with a positive attitude
- Ability to work in a fast-paced environment and work well under pressure
- Knowledge of life and/or health insurance terminology preferred
- Basic Microsoft Excel skills required
- High school diploma or equivalent. Some college preferred.
- Experience in a call center environment preferred
- Some insurance and/or sales experience preferred
About the Company:
Globe Life Inc.
Job Summary
Full Time
Insurance
$38k-48k (estimate)
03/06/2024
05/05/2024
unitedamerican.com
MCKINNEY, TX
3,000 - 7,500
1900
Public
GARY LEE COLEMAN
$3B - $5B
Insurance
Related Companies
The job skills required for Customer Retention Representative include Customer Service, Call Center, Written Communication, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Retention Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Retention Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Retention Representative positions, which can be used as a reference in future career path planning. As a Customer Retention Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Retention Representative. You can explore the career advancement for a Customer Retention Representative below and select your interested title to get hiring information.
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