Your job:

The Channel Account Manager’s main responsibility is to promote, maintain and solicit Partner relationships to increase revenue through Channel Partners. You will work with resellers to provide operational support to the resellers in order to increase revenue. Responsibilities will include providing demonstrations and sales calls to potential customers, providing partners with sales training and marketing materials and to maintain an ongoing mutual relationship. 

Your role:

• Assist with Channel Partner business development.
• Provide demonstrations, sales calls and partner training to Channel Partners and prospective customers.
• Respond to incoming potential partner inquiries.
• Manage day to day inquiries from Partners and resold customers.
• Proactively contact partners to provide support, marketing, updates on products, and promote sales.
• Compose and respond to inquiries from Customers and Partners by coordinating with Global Relay’s Provisioning, Support, Accounting, Training, and Legal teams and ensure all questions have been responded to in a timely manner.
• Maintain up to date partner and customer pipeline information in Salesforce.com.
• Support and promote partner marketing activities and events.
• Work with Data Services, Accounting, and Support teams on the follow through and completion of all resold customer terminations.
• Work with major partners on marketing initiatives and create marketing materials to promote sales.
• Work with Global Relay’s Marketing team to provide resource materials for partners to distribute.
• Proactively look for, reach out, and sign up potential partners through different streams to bring in revenue.

About you:

• Post-Secondary education complemented by relevant work experience or training is preferred
• Previous experience working in technology sales and/or IT channel preferred
• Strong verbal and written communication skills, interpersonal and listening skills
• Excellent customer service and presentation skills
• Proficient in Microsoft Office Applications (Word, Excel, PowerPoint & Outlook)
• Exceptional time-management, organizational and prioritizing skills with great attention to detail is essential
• Comfortable working with technology and computers and demonstrates ability to learn new software quickly
• Strong work ethic with a willingness to multi-task and flexible to take on varied responsibilities
• Ability to exercise tact and discretion and can be entrusted with confidential information
• Good judgment to proactively and independently solve problems and make decisions
• Goal-oriented self-starter who can work independently and reliably with minimal supervision and has an appetite for continuous learning
• Comfortable working under pressure in a fast-paced environment
• A friendly, “can-do” attitude and customer focused approach that will enable you to deal with challenging situations
• Previous experience with Salesforce or other CRM system is an asset