Summary of Duties:
The Consulate General of Canada in New York is seeking to hire a Program Assistant in the Immigration section. This is an exciting opportunity to contribute to the future of Canada. We are seeking a hard-working, collaborative and results-oriented person, with strong attention to detail and a commitment to client service. Under the direct supervision of the Migration Program Manager, this person will support the delivery of Immigration, Refugees and Citizenship Canada’s (IRCC’s) Programs through:

• assisting in budget management, promotion, recruitment and liaison activities;
• applying knowledge of established guidelines and procedures;
• organizing work, tracking resources, and resolving difficult issues;
• screening and reviewing documentation on a variety of types of applications and files, including complex cases;
• supporting program integrity;
• developing and sending correspondence;
• providing a source of knowledgeable information and assistance to officers, clients, and stakeholders, both internal and external;
• establishing and maintaining good working relationships with colleagues in other sections of the mission and external stakeholders, to perform day-to-day operational activities and address specific issues;
• providing administrative support for meetings, committees, conferences, presentations, project teams, or working groups to support the IRCC program, the mission, or partners;
• contributing to the onboarding or on-the-job training of colleagues. May assist more senior colleagues gain familiarity with local office processes, documents, and culture; and
• providing administrative support, reporting and tracking relating to mission, IRCC, GAC and Government of Canada administration, travel, finance, budget and reporting.

The ideal candidate will exercise initiative in organizing work, tracking resources and resolving difficult problems.
Area of Selection:
This selection process is open to all applicants legally residing in the New York tri-state area. Candidates must be legally authorized to work in the United States.

Candidates will be required to provide proof of the completion of their education.

• Completion of a post-secondary education credential of at least three years; or
• An acceptable combination of experience, education and training.

Language:

Experience:

• Minimum 2 years of recent* experience within a team environment providing services to the general public/clients in an administrative support or program assistant capacity in a corporate, government, or non-government organization.

• Knowledge of and proficiency with Microsoft Office Suite, i.e., Excel, Word, Outlook as well as general computer skills and information management; and
Knowledge of general office administrative principles, including but not limited to information management principles, office organizational procedures, generally accepted meeting, email and phone etiquette

Competencies:

• Resilience and adaptability;
• Team player;
• Client orientation;
• Initiative and action orientation;
• Focus on quality and details;
• Intercultural proficiency;
• Judgement and discretion; and
• Values and ethics.

Abilities:

• Ability to communicate effectively orally
• Ability to communicate effectively in writing
• Ability to multi-task with multiple interruptions from telephone, email, managers, and colleagues; and
Ability to work independently in a proactive and accountable manner as well as part of a larger team.

Asset Qualifications:
Preference may be given to candidates who meet the Asset Qualifications. Where applicable, candidates must clearly demonstrate how they meet any asset qualifications.

• Ability to communicate in French;
• Experience with immigration matters; and
• Experience working at a diplomatic mission or international organization.

Operational Requirements:

• The Consulate General of Canada in New York is the normal place of work and the position requires full-time in-office presence and is not a remote work position. In exceptional circumstances, the candidate must also be able and willing to work from home as required by the employer and follow all security, safety and privacy requirements, including having a personal internet connection from an internet service provider approved by the employer;
• Normal hours of work for this position are in accordance with the Locally Engaged Staff (LES) regulations of 37.50 hours per week, Monday to Friday;
• Occasional overtime, including evenings and weekends, may be required with advance notice; and
• Willing and able to travel domestically and internationally alone or with colleagues, as required.

Conditions of Employment:
Conditions of employment must be met or complied with before being appointed to a particular position, and are to be maintained throughout the employment while being the incumbent of this position.

• Valid work authorization: Ability to obtain and hold a valid work authorization covering the entire employment period.
• Security screening: Obtain and maintain a Reliability Status (security level) which includes a criminal and credit background check from the Government of Canada covering the entire employment period.
Special Request from Mission / Additional Comments:
We offer a competitive salary, generous leave, 12 weeks of paid parental leave and a strong benefits package that includes medical, dental, long term disability and a retirement savings plan. Please find a summary of our benefits package and information on employment eligibility at: Jobs at our offices in the United States (international.gc.ca)

Our organization offers an inclusive workplace where respect, teamwork, and collaboration are part of our culture.
Canada’s missions abroad are committed to promoting and supporting an environment free from harassment and discrimination, as well as encouraging and supporting employees to learn and develop their skills and competencies. Canada’s strength is diversity and it has played a key role in Canada’s history and development. Because of this, the Consulate General of Canada in New York values diversity, equity and inclusion in our workforce.
How to Apply

• You must submit your application using the "Apply online" function. Only applications submitted via VidCruiter will be considered, unless a valid reason is presented and accepted prior to the closing date;
• Do not include personal data such as; age, date of birth, gender, marital status, family status, religion or a picture in your application form, CV nor cover letter (as required). Please only include information relevant to the vacancy as requested in the job poster;
• You must clearly demonstrate in answering the screening questions how you meet the education and experience factors listed in the essential and asset qualifications. You must provide specific examples to demonstrate clearly how you meet the qualifications. Global Affairs Canada cannot make any assumptions about your studies nor experience. Simply saying you have the required qualifications or listing your current duties will not be sufficient. Instead, you must provide concrete and detailed examples that clearly explain where, when, and how you gained the experience. No additional information will be sought beyond what you submit in your online application;
• Candidates may be required to upload a CV and/or a cover letter in English or French. These documents may be used as a secondary source to validate the answers to the screening questions;
• Applications which do not include all of the requested documents or information and/or which are not received by the closing date will be rejected;
• Candidates who are unable to submit their application due to technical difficulties must report these to LES-E-Recruitment-WSHDC@international.gc.ca prior to the closing date. Failure to do so will result in the application being rejected.

Important Notes

• Only applications submitted in one of the official languages of Canada will be accepted (English or French).
• The language requirement for this position is identified under the essential qualifications (language). In consequence, the assessment process for this vacancy will be conducted in English and French;
• Communication for this process will be sent via email. It is the responsibility of the candidates to ensure accurate contact information is provided and updated as required;
• Any use of Artificial Intelligence (AI) tools to complete any aspect of this process will result in the candidate's disqualification;
• Candidates must provide an email address that accepts email from unknown users and regularly check their email, including spam folder;
• Reference checks may be sought for candidates who succeeded all of the assessments;
• Please note that the Consulate General of Canada in New York does not reimburse any travel costs to and from interviews/exams nor does it reimburse any relocation costs;
• Before an offer of employment can be made, successful candidates must provide a local residence address as proof of residence in the specified area of selection. This information is necessary to issue a letter of offer;
• As recently announced by the Government of Canada, the Policy for Mandatory Vaccination: Canada and the Mission Network is suspended as of June 20, 2022. The Government of Canada will continue to assess the need for additional public health measures, including the possible reintroduction of a vaccination mandate at a later date;
• We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please contact us at LES-E-Recruitment-WSHDC@international.gc.ca to request specialized accommodation. All information received in relation to accommodation will be kept confidential;
• The results of this selection process may also be used to establish one or more pools of fully or partially qualified candidates for similar term, indeterminate, part-time or full-time openings at the Consulate General of Canada in New York which might arise following the completion of this selection process;
• For Canadian citizens/residents and Canadian dual nationals, please note that it is your responsibility to enquire with the Canadian Revenue Agency about any possible taxation implications linked to an employment with the Government of Canada.