Job Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are met.

Responsibilities:
- Answer incoming customer inquiries via phone, email, and chat in a professional and timely manner
- Provide accurate information about products, services, and promotions
- Assist customers with placing orders, processing returns, and resolving any issues or complaints
- Conduct outbound calls to follow up with customers and gather feedback
- Maintain customer records by updating account information and documenting interactions
- Collaborate with other departments to resolve customer concerns and provide solutions
- Perform data entry tasks accurately and efficiently

Experience:
- Previous experience in customer service or a related field is preferred
- Excellent phone etiquette and communication skills
- Bilingual in English and Spanish is a plus
- Strong ability to analyze customer needs and provide appropriate solutions
- Proficient in data entry and computer skills

At our company, we value our employees and offer competitive benefits including:
- Competitive pay based on experience
- Comprehensive training program
- Opportunities for career advancement
- Health insurance benefits
- Paid time off

If you are a dedicated individual with excellent communication skills and a passion for providing exceptional customer service, we encourage you to apply for the position of Customer Service Representative.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Relocate:

• Lincoln, NE 68510: Relocate before starting work (Required)

Work Location: In person