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Take and process customer orders and address all customer inquiries and complaints.
Take customer orders either directly from customers or sales representatives.
Place orders on a timely basis for purchases of materials and supplies to be used in production.
Process billing.
Handle customer complaints and questions and follow-up with appropriate internal personnel as required.
Maintain customer files.
Process new items.
Process purchase orders.
Coordinate accounting credits.
Record and distribute customer order changes.
Fax confirmations to customers
Monthly inventory reconciliation
Assist sales personnel as appropriate and assist in generating supplemental sales.
Track warehouse items to insure availability and that agreed upon minimum/maximum levels are followed. Analyze monthly usages and re-stocking per customer
Complies with company policies and procedures.
Additional duties as assigned by management.
High school diploma or GED
Candidates are PREFERRED who offer the following:
Experience working in a manufacturing environment
Computer data-entry experience
Experience in the corrugated box industry
LANGUAGE SKILLS
Excellent communication skills. Ability to read and interpret documents such as sales reports, operating instructions, and training and procedure manuals. Ability to write routine reports and correspondence.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, divide in all units of measure. Ability to compute rates, ratios, and percentages and calculate figures and amounts such as discounts, costs, proportions, and volumes.
REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram (graphic) form. Ability to solve a variety of problems and deal with a variety of situations where only limited information or standardization exists.
Application knowledge and skill for computer data entry
Application knowledge of products and production processes
Quality standards – both ISO and QS
Employee is regularly required to walk and talk and hear, stand, and sit. Vision requirements include: close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
While performing the duties of this job, the employee is frequently exposed to wet and/or humid conditions, moving mechanical parts, and fumes or airborne particles. The noise level in the work environment is usually loud.
PERFORMANCE MEASUREMENTS
The performance of the Customer Service Representative will be measured as follows:
Operating standards - The employee will need to meet or exceed the Operating Standards set in the area of sales and customer service. Such standards will be set annually and communicated to the representative.
Personal growth - Each year there will be professional goals developed and agreed to by the representative and supervisor.
Employee relations – The employee will be evaluated regarding behaviors associated with appropriate human interaction, respect and communication.
Creativity - This will be evaluated by how active the employee is in participating in advancing the business through new and innovative ideas.
Requirements:Full Time
Durable Manufacturing
$48k-62k (estimate)
02/29/2024
05/14/2024
prattinc.com
BRIDGMAN, MI
100 - 200
1973
Private
WILLIAM F PRATT
$10M - $50M
Durable Manufacturing
Pratt Industries designs and manufactures trailers and chassis including intermodal chassis, heavy haul and construction trailers.
The job skills required for Customer Service Representative include Customer Service, Data Entry, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.