157 Enterprise Customer Success Manager Jobs in New York, NY
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Glean LLC is Hiring an Enterprise Customer Success Manager Near New York, NY
We’re on a mission to make knowledge work faster and more humane. We believe that AI will fundamentally transform how people work. In the future, everyone will work in tandem with expert AI assistants who find knowledge, create and synthesize information, and execute work. These assistants will free people up to focus on the higher-level, creative aspects of their work.
We’re building a system of intelligence for every company in the world. On the surface, you can think of it as Google ChatGPT for the enterprise. Under the hood, our platform is the connective tissue between AI and knowledge. It brings all of a company’s knowledge together, understands it at a deep level, provides industry-leading search relevance over it, and connects it to generative AI agents and applications.Glean was founded by a seasoned team of former Google search and Facebook engineers who saw a need in the enterprise space for their technical depth and passion for AI. We’re a diverse team of curious and creative people who want to help each other get big things done—so we can help other teams do the same.
We're backed by some of the Valley's leading venture capitalists—including Sequoia, Kleiner Perkins, Lightspeed, and General Catalyst—and have assembled a world-class team with senior leadership experience at Google, Slack, Facebook, Dropbox, Rubrik, Uber, Intercom, Pinterest, Palantir, and others.What you will do and achieve:
Relationship Management
- Serve as the primary point of contact and trusted advisor for a select book of customers at Glean, build solid relationships, and understand their business issues to be solved by Glean
- Conduct regular check-ins with customer stakeholders to address questions or issues and understand their strategic objectives
- Act as the voice of the customer to our internal stakeholders, including flagging and managing risks, advocating for their needs, and ensuring alignment on objectives
Onboarding and Adoption
- Lead the onboarding process for new Enterprise customers, ensure a smooth handoff from Sales and fast time to first value
- Leverage templates to create a consistent customer journey, iterate on templates as you learn from each customer experience helping the entire team mature
- Represent customer questions and feedback during this phase to our internal partners
- Provide training and cover all adoption levers with all customers, coaching each customer on how to leverage Glean’s suite of products best
Account Growth and Expansion
- Comfortably do discovery into your customers’ needs, uncovering upsell opportunities within your account book and flagging when there is risk
- Develop account expansion strategies in partnership with Sales peers to drive revenue growth and customer lifetime value
- Represent customer feedback to R&D teams, advocate for feature requests as needed
Performance Tracking
- Own and report on your key performance indicators such as Retention, Healthscore, Active Users, Multithreading, EBRs, and more
- Track progress against customer’s goals and objectives, ensure that we’re matching all adoption levers to their priorities, and report progress to Glean internal stakeholders
- Identify trends, patterns, and areas for improvement based on your customer feedback
Minimum REQUIRED Knowledge, Skills, and Abilities:
- 3 - 7 years in a similar role within an international / B2B SaaS company
- Proven experience in Enterprise Customer Success, including track record of attaining targets
- Proficiency with tooling such as CRM software, Slack, Zendesk, Metabase, Glean
- Excellent communication skills, both written and verbal, with the ability to effectively interact with customers and internal stakeholders
- Familiarity with Value Selling and ability to do deep discovery with customers
- Demonstrated project management experience, including planning, execution, and stakeholder management
- Detail-oriented mindset with a focus on continuous improvement and operational excellence
- Live into our company values: Make it Better, Make it Together, Make it Customer Driven
- Ability to travel periodically and be in the office regularly
Benefits
- Competitive compensation
- Healthcare
- Flexible work environment and time-off policy
- 401k
- Transparent culture
- Learning and development opportunities
- Company events
- Free meals
The standard OTE range for this position is $110,000 - $170,000 annually. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.
Job Summary
Full Time
$120k-169k (estimate)
03/09/2024
04/21/2024
glean.io
New York City, NY
Related Companies
The job skills required for Enterprise Customer Success Manager include Customer Success, Leadership, Problem Solving, Futures, Customer Relationship, etc. Having related job skills and expertise will give you an advantage when applying to be an Enterprise Customer Success Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Enterprise Customer Success Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Enterprise Customer Success Manager positions, which can be used as a reference in future career path planning. As an Enterprise Customer Success Manager, it can be promoted into senior positions as an Account Management Manager, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Enterprise Customer Success Manager. You can explore the career advancement for an Enterprise Customer Success Manager below and select your interested title to get hiring information.
If you are interested in becoming an Enterprise Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Enterprise Customer Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Enterprise Customer Success Manager job description and responsibilities
Enterprise Customer Success Manager manages and develops sales plans for a team of account managers
02/10/2022: Biloxi, MS
Making sure to set expectations upfront of achievable metrics that can be used to measure the success of the business.
01/22/2022: Wichita Falls, TX
Ensures that account managers meet the ongoing needs of clients and prospects clients.
04/16/2022: Hartford, CT
The Customer Success Manager will be responsible for managing major accounts.
02/16/2022: Melbourne, FL
Customer success managers look out for their customer’s business and work with them to find solutions to pain points.
03/26/2022: Vineland, NJ
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Enterprise Customer Success Manager jobs
Define the Core Business Driver for Customer Success.
04/17/2022: Raleigh, NC
Develop a customer success strategy.
04/02/2022: Bloomington, IN
Listen carefully to stay one step ahead.
03/13/2022: Rock Hill, SC
Hire the right people from the start.
03/06/2022: Montgomery, AL
Earn the professional CSM certifications.
02/27/2022: Chillicothe, OH
Step 3: View the best colleges and universities for Enterprise Customer Success Manager.
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