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About Gladly:
Gladly is the only customer service software built around people, not tickets. Gladly applies AI differently, to help brands deliver radically personal customer service at scale, enabling consumers to help themselves and turning customer service agents into heroes by making them more productive. Every conversation starts with a real-time understanding of the customer. With every channel built-in – voice, email, SMS, chat, social messaging, self-service – companies have one, lifelong conversation stream with their customers. The world's most loved brands including Allbirds, Bombas, Crate & Barrel, Ulta Beauty, and Warby Parker leverage Gladly to build lifelong loyal customers.
Our team loves working at Gladly because of its people, continuous growth opportunities, all in commitment to DEIB, collaboration, and culture.
We are looking to hire an experienced, hands-on Marketing Operations Manager to help build and scale a world-class Marketing function for Gladly and who will directly contribute to the growth of our business. Reporting to the Sr. Director of Revenue Operations and partnering closely with the VP of Growth Marketing, you'll be an integral part of the go-to-market team. This role involves collaborating closely with the marketing team to streamline operations, ensuring our tech stacks work together seamlessly, maintaining data integrity, and coordinating communication across our target audiences. You should have a proven record of scaling marketing operations in a high-growth tech environment, with a strong background in program management, process management, and technology oversight.
Responsibilities
Qualifications
Working at Gladly:
Putting people first is kind of our thing. Not only is it at the core of our product, but shapes our overall culture at Gladly—from our approach to hiring, to our benefits, and how we think about our place in the community.
We have embraced remote work and make it easy for our team to work from anywhere, but we also invest in opportunities to get the teams together in person regularly.
We have a strong work ethic, but value life outside of work, too.
Gladly Beliefs:
Our focus is on people and that starts with our employees. As an employee you can count on:
Founded in 2014 by a team of repeat entrepreneurs with multiple successful exits, Gladly is reinventing customer service. By focusing on customers instead of tickets, we are disrupting a $70B market and are proud to count Crate and Barrel, Warby Parker and many other innovative brands as customers. Gladly has raised over $110M from Greylock Partners, NEA, GGV Capital, Glynn Capital and JetBlue Tech Ventures.
Gladly has made the decision to become a fully distributed company, allowing employees to live anywhere in the United States, and candidates to come from nearly any geographical region. That said, we also highly value our collaborative and creative culture and commit to meeting in real life as a company at least once per quarter when it is safe to do so.
Full Time
IT Outsourcing & Consulting
$122k-159k (estimate)
05/23/2024
07/21/2024
gladly.com
SAN FRANCISCO, CA
100 - 200
2014
YOLANDA RUIZ
$10M - $50M
IT Outsourcing & Consulting
The following is the career advancement route for Marketing Operations Manager positions, which can be used as a reference in future career path planning. As a Marketing Operations Manager, it can be promoted into senior positions as a Marketing Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Marketing Operations Manager. You can explore the career advancement for a Marketing Operations Manager below and select your interested title to get hiring information.
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Quotes from people on Marketing Operations Manager job description and responsibilities
Marketing operations manager ensures each marketing program and campaign are executed according to the agreed plans and processes.
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Marketing ops managers help make strategic decisions and set the tone for what will happen next.
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The marketing operations manager is responsible for the management of marketing reporting of day-to-day campaign activities, reporting from basic campaign tracking to attribution models.
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Additionally, the Marketing Operations Manager will regularly prepare program analysis reports, which will be presented to senior marketing operations management, collaborating personnel, and the Chief Marketing Officer.
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A marketing operations manager supervises marketing department staff to maintain productivity and smooth operations.
04/14/2022: Santa Rosa, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Marketing Operations Manager jobs
Marketing operations managers need to stay up-to-date with the latest technology, tools, and marketing platforms.
02/08/2022: Jamestown, NY
Earn a degree and countless marketing trainings and certifications.
02/08/2022: Danbury, CT
Study and experience modern marketing and sales development solutions such as Salesforce, LeanData, Bizible, ZoomInfo, RingLead, and Marketo.
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Study and be an expert in marketing data management.
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Obtain a thorough understanding of the enterprise sales cycle and how sales operations can contribute to the success of the organization.
02/21/2022: Vincennes, IN
Step 3: View the best colleges and universities for Marketing Operations Manager.