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Job Description : Position Summary :

Position Summary :

Great opportunity for someone looking to grow in the title industry in a high-volume company. Front Desk Admin with administrative responsibilities will assist in the daily operation of a busy title company.

Key Duties and Responsibilities include, but are not limited to :

• Answer incoming telephone calls, direct calls to appropriate personnel and accurately take and relay messages as required.
• Other related duties as assignment by management
• Greet visitors, determine nature of business, and announce to appropriate personnel.
• Maintain security procedures for the front desk and reception area.
• Copy Buyer IDs prior to being escorted to conference rooms.
• Sort and distribute mail and other incoming correspondence.
• Direct incoming packages and deliveries to proper parties.
• Prepare all outgoing mail and title policies as instructed (regular mail, certified mail, courier and FedEx).
• Log and track receipt of keys for upcoming closings; communicate with various vendors to ensure keys delivered timely
• Maintain all homeowners association books and update as needed
• Create packages for Buyers with homeowners association documents and keys
• Handle the distribution of key / documents packages to sales centers for mail away closings
• Provide additional administrative and clerical support as directed including, but not limited to, filing, scanning, copying, preparing reports and mailing labels.
• Update Buyer information and records in Resware.
• Keep reception area, conference rooms and coffee stations neat, clean, and replenished with needed supplies.

The above statements describe the general nature and level of work performance by individuals assigned to this classification.

This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.

Education :

High School Diploma required.

Experience and Skills :

Experience :

Minimum of two years front desk / receptionist or administrative experience required. Experience in title company helpful but not required.

Abilities include, but are not limited to :

• Must provide excellent customer service and greet all customers in friendly, welcoming manner.
• Excellent verbal and writing skills.
• Proficient computer skills include Word, Excel, and Outlook.
• Ability to be flexible in duties wherever needed.
• Excellent interpersonal skills and ability to work effectively in a team environment.
• Strong organizational skills and attention to detail.
• Must be able to handle multiple phone lines.
• Must convey a positive attitude in a professional manner.

Physical Demands And Work Environment :

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, stand, and walk, use hands and fingers, handle, or feel objects, tools, or controls;

Specific vision abilities required by the job include close vision and the ability to adjust focus.

Work Environment is a standard office environment : The noise level in the work environment is usually moderate.

This job description reflects management's assignment of essential functions and may be subject to change at any time due to reasonable accommodation or other reasons.

Last updated : 2024-04-06