POSITION SUMMARY: The Community Engagement Manager is responsible for implementing, and assessing comprehensive year-round recruitment and membership support strategies that increase girl and volunteer membership and enhance retention. Develop and foster community partnerships and volunteer involvement while providing a consistent image of the Council’s commitment to Girl Scouts and the community at large. Responsible for volunteer recruitment, member identification, growth and retention.

Essential Duties & Responsibilities

• Through analysis of community needs, demographic data and membership statistics, develop, design and conduct recruitment and retention plan for girl and volunteer membership growth in designated geographic areas.
• Establishes the appropriate volunteer support team to accomplish key priorities by selecting, appointing, and coaching volunteers in assigned geographic areas.
• Cultivates relationships with appropriate community leaders, organizations and businesses to increase visibility of Girl Scouts in the community.
• Provides high quality customer service by optimizing the use of technology, clarifying desired information, researching, locating and delivering findings.
• Provides ongoing support, supervision, and direction to Engagement Specialists and administrative volunteers in assigned geographic areas by interpreting Girl Scouts of the USA and council policies, standards, and procedures and by directing volunteers to additional support services.
• Identifies the need for and provides timely problem solving and conflict resolution support/intervention when appropriate.
• Serves as the main point of contact for geographic area volunteers relaying pertinent information to council staff and to guide volunteers to additional support services and resources.
• Ensure that diversity and pluralism is embraced and incorporated into the daily work of the position.
• Active participation in the development of environments that foster diversity, equity, inclusion, and access through words, actions, and attitude.
• Performs other duties as necessary or assigned.

Education and Experience:

• Bachelor’s or higher or equivalent experiencewith four years of directly related work experience, and at least two years of managerial experience.
• Experience in membership development, recruitment and/or retention
• Experienced in data management using sales/customer management software (Salesforce) preferred
• Excellent written and oral communication skills
• Excellent interpersonal skills

Physical Requirements:

• The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee must be able to withstand:
• Prolonged periods sitting at a desk and working on a computer.
• Operate office equipment manually.
• Must be able to lift and/or move up to 25 pounds at times.

Core Competencies:

• Relational Intelligence
• Social Justice and Inclusion (DEI)
• Customer Centric
• Critical Thinker
• Business First Mindset
• Digital, Virtual and Technical Proficiency
• Financial Acumen
• Leadership and Stewardship
• Learning and Innovation

• Registration as a member of Girl Scouts