Position Summary
The referral coordinator is responsible for referral operations at assigned clinics, establishing and standardizing systems and procedures for the distribution and use of health information throughout the organization, coordinating and referral functions with all other departments.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
1. Retrieve referrals from incoming faxes and other referral sources
2. Ensures current and standardized referral policies and workflows are being followed.
3. Prioritizes referrals by their urgency and addresses them in a timely manner.
4. Ensures complete demographic, insurance information and appropriate/pertaining clinical information is entered into the EMR system.
5. Reviews details and expectations about the referral with patients. Requests new referrals to be ordered when applicable.
6. Develops and implements systems as required by EMR functionality and/or regulatory agencies.
7. Identifies and utilizes community resources; establishes relationships with servicing providers and personnel.
8. Point of contact for patients with any questions or rising concerns. Assist in problem solving potential issues related to their referral due to language or social barriers. If unable to help, assist in finding the right point of contact for further help.