Job Description : Job Overview

Job Overview

If you enjoy interacting with people, welcoming customers and overseeing daily shop tasks, this is a great role for you to consider with Gerber.

Our Customer Service Representative is the person that regularly interacts with our customers through scheduling estimates and / or repairs.

This person is crucial for keeping the shop's schedule and office organized and running smoothly. This is an entry level position that offers the opportunity to learn our business operations and further grow your career.

Job Responsibilities

WOW every customer through all phases of the repair process

Ensure insurance partners and customers are supported in a timely and professional manner

Build relationships with customers by effectively responding to calls, text messages, and walk-in business

Coordinate communications between customers and Estimatics team

Communicate and coordinate estimate appointments, repair appointments, rental cars, deductible payments, etc.

Facilitate all administrative aspects of the repair process

Manage payment process which could including credit, check and cash handling

Other duties as assigned

Minimum Qualifications

High School Diploma or equivalent

Previous experience interacting with customers

Computer Skills that include ability to navigate multiple computer programs at the same time

Demonstrated ability to multitask

Comfortable interacting with multiple groups of people including customers, team members and company leaders

Search Keywords

Automotive, growth, advancement, collision repair, collision center, auto body, autobody, body shop, I-CAR, ICAR, dent repair, dealership, customer service, csr, representative, rep, entry level, career, opportunity, retail, customer

Indsouth

Benefits That Drive Your Success

Gerber offers the comprehensive benefits you expect from an industry leader, including :

• Competitive Pay Plans
• Medical, Prescription Drug, Dental & Vision Insurance
• Employer Paid Short-Term Disability & Life Insurance
• Paid Vacation & Holidays
• Continuing Education Opportunities

Gerber Collision & Glass is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration, prohibited by law or by contract.

Last updated : 2024-05-03