Summary

The Referral Coordinator is responsible for the efficient and orderly enrollment of patients into the Genuine Health at Home Program. Performs general clerical tasks such as answering phone calls and emails, maintaining patient records, and verifying insurance information upon receipt of referral. Frequent telephonic interactions with patients, doctors, and insurance companies. Maintaining confidentiality by following all applicable HIPPA regulations.

Essential Duties and Responsibilities

• Perform daily outbound enrollment/recruitment calls to patients for Genuine Health at Home program
• Must be able to follow English/Spanish call enrollment scripts
• Manage, track, and coordinate all inbound Chronic Care and Transition Care Referrals
• Route Incoming documents to appropriate department
• Ensure complete and accurate registration, including patient demographic and current insurance information
• Assemble information concerning patient's clinical background and referral needs.
• Ensuring patients are already cleared for specialty visits
• Scheduling and confirming RN Health Coach calendar for Initial home assessments
• Act as a liaison between patients, physicians, and other referral sources. Maintains active communication with participating providers to ensure all patient services and needs are coordinated
• Ensure all referrals are addressed in a timely manner
• Administrative tasks such as answering the phone, emails, faxing, maintaining patients’ records
• Maintain ongoing tracking and appropriate documentation on all referrals
• Maintaining and updating patients’ demographics and current insurance information in systems
• Assists in administrative coordination of care for patients
• Builds rapport with referring participating providers
• Maintains log of daily outbound/inbound communications with patients and providers. Adheres to all policies and procedures including but not limited to the HIPAA Privacy rule
• Performs other duties as assigned

Knowledge, Skills and Abilities

• Excellent customer service skills with demonstrated ability to promote patient programs and services
• Strong communication skills; both written and oral
• Must be able to read and communicate fluently in English and Spanish
• Knowledge of Care Coordination for the elderly
• Ability to multi-task and follow-through on internal processes
• Ensures accuracy and detail-oriented
• Active listening skills with ability to demonstrate compassion and empathy for patients, caregivers and families
• Respect for peers, providers of care, and other care team members
• Proficiency in MS Office: Outlook, Excel, Word, Teams
• Proficiency with electronic medical records and applicable systems

Minimum Education and Experience

• Education

√ High School Diploma

• Experience

√ Two (2) years of experience in an outpatient, direct patient care clinic; or

√ Two (2) years of experience as a care coordinator in an inpatient setting

• Language

√ Fully bilingual required (English/Spanish)

The above is intended to describe the general content and requirements for the performance of this position. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Genuine Health Group offers a competitive compensation and benefits package that includes a 401k matching program, fully subsidized medical plans, paid holidays and much more. Base salary will be commensurate to professional experience.

Genuine Health Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.