Summary

The Director of Physician Performance is responsible for implementing and monitoring key strategic initiatives to enhance physician engagement, with primary objective of driving a high-performing network. They are responsible for the management and successful leadership of all Physician Performance specialists, helping ensure their effectiveness in serving as “single point of contact”, increasing physicians’ engagement and participation in all initiatives, and overall driving improved financial, revenue, and quality performance across the network.

Essential Duties and Responsibilities

• Develop and execute a cohesive physician engagement strategy.
• Responsible for the ‘overall’ (e.g., cost, revenue, quality, retention, and growth) performance of network, including ensuring year over year improvements on key performance indicators.
• Analyze physician performance metrics and use data and reporting to continuously improve performance and engagement strategies, and tailored engagement plans for each physician.
• Manage a team of physician performance professionals, providing coaching, mentoring, and professional development opportunities.
• Monitor team’s productivity against key performing indicators, and other quota requirements to ensure job expectations are being fulfilled and effective.
• Direct all priority and focus items for the team ensuring that time and effort is spent in areas that will make the most impact.
• Coordinate and ensure that all specialists have been properly trained and have all the necessary tools to make them effective while engaging with physician partners.
• Implement, and oversee maintenance of business processes and workflows that increase effectiveness and efficiency, and overall position team to support continued growth.
• Develop and maintain direct strong working relationships with key physician partners.
• Monitor and ensure that all physician partners are met with on a regular cadence, which will be based on various factors, and are being provided with clear and actionable data.
• Mentor and guide team in helping to independently identify key trends and performance gaps upon review of reporting and assisting with the development of targeted initiatives.
• Responsible for conducting ride-along visits with team of specialists on a regular cadence to monitor effectiveness of visits and relationship.
• Prepare and present executive reporting to key customers and stakeholders.

Supervisory Responsibilities

• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

Knowledge, Skills and Abilities

• Excellent leadership, management, and project management skills
• Ability to work independently and demonstrate initiative in identifying problems, creating solutions, and developing systems to maximize effectiveness.
• Ability to communicate effectively and work with cross functional teams.
• Ability to embrace, manage diversity and build and maintain successful teams.
• Effective problem solving and ability to analyze and use data for decision making.
• Effectively interact with people and develop positive relationships while being tactful, respectful, and direct in communication
• Effectively build teams, achieving results, and driving results through others
• Proficient in Microsoft Outlook, Excel, and other web-based software
• Strong customer service focus: ability to effectively interface with and influence internal/external stakeholders.
• Excellent verbal and written communication skills

Minimum Education and Experience

• Bachelor’s degree from an accredited institution or equivalent combination of education and experience
• 7 years of experience in a healthcare-related position, preferably managed care environment
• Administration or equivalent combined experience
• 5 years of Management/Leadership Experience
• 5 years of experience with leading and managing teams
• Travel up to 60% within South Carolina region (Orangeburg, Effingham, Richland, Horry, Lexington, Beaufort, and Charleston counties)
• Proficient in MS Office programs (i.e., Word, Excel, Outlook, Access, and PowerPoint). Moderate to Advanced excel skills to include charts, graphs, pivot tables, macros, etc.
• Bilingual: English and Spanish

Genuine Health Group offers a competitive compensation and benefits package that includes a 401k matching program, fully subsidized medical plans, paid holidays and much more. Base salary will be commensurate to professional experience.

Genuine Health Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.