Baptist Health South Florida is the largest healthcare organization in the region, with 12 hospitals, more than 24,000 employees, 4,000 physicians and 100 outpatient centers, urgent care facilities and physician practices spanning across Miami-Dade, Monroe, Broward and Palm Beach counties. Baptist Health has internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences. A not-for-profit organization supported by philanthropy and committed to its faith-based charitable mission of medical excellence,Baptist Health has been recognized by Fortune as one of the 100 Best Companies to Work For in America and by Ethisphere as one of the World’s Most Ethical Companies.

Everything we do at Baptist Health, we do to the best of our ability. That includes supporting our team with extensive training programs, millions of dollars in tuition assistance, comprehensive benefits and more. Working within our award-winning culture means getting the respect and support you need to do your best work ever. Find out why we’re all in for helping you be your best.

Description:

Leads, implements, and manages operational initiatives in support of all Baptist Health practices. Facilitates meetings with diverse groups of stakeholders, providing strategic analysis, and assessments for clients, leaders, or Revenue Cycle counterparts. The Patient Access Operations Director is a cross-functional leader who oversees relevant Patient Access leaders/departments including metrics, KPIs, budget development, process improvement, personnel issues, etc. Interprets policies and procedures, recommends changes as appropriate, and provides relevant feedback to senior executives. Must have a command of organizational agility, be collaborative and assertive, and have experience working to complete projects across various departments, entities, and specialties. Provides creative and strategic foresight to plan effectively for healthcare industry trends and react to unforeseen changes. Collaborates with various product line leaders and executives to enhance operational effectiveness and efficiencies for optimal financial and patient experience outcomes. Practices the BHSF philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members. Estimated salary range for this position is $119020.04 - $154726.05 / year depending on experience.

Qualifications:

Master's Degree required. Master‘s Degree in Healthcare preferred with a min of 6 yrs. exp in healthcare, preferably in Rev Cycle Mgmt, including a min of 5 yrs. leadership exp in a multi-hospital/physician system required. Nursing and outpatient operational experience required. In lieu of Master‘s Degree, a min of 8 yrs. exp in healthcare, preferably in Rev Cycle Mgmt., including a min of 7 yrs. leadership exp in a multi-hospital/physician system required. National Association of Healthcare Access Mgmt, American Association of Healthcare Administrative Mgmt, or Healthcare Financial Mgmt Association certification preferred. Creative foresight essential to plan effectively for healthcare industry trends & react to unforeseen changes. Strong leadership, analytical, critical thinking, problem solving, communication, & interpersonal skills. Ability to work in a fast-paced environment under tight deadlines. Able to work & collaborate with multiple stakeholders. Assists with the development of system wide standards for Patient Access functions to maximize efficiency/cost effectiveness. Experience with supporting/implementing large scale enterprise-wide system initiatives. Fosters & exemplifies high ethical standards & strategic practices to enhance the success of the organization. Articulates knowledge & understanding of organizational policies/procedures/systems. Minimum Required Experience: 6 years