3 Helpdesk Technician Jobs in Plano, TX
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Genesis10 is Hiring a Helpdesk Technician Near Plano, TX
SUMMARY:
The Helpdesk Technician will support IT business and enterprise operations teams in multiple US time zones. The Helpdesk Technician will apply internal customer service skills, technical knowledge and expertise, and technical trouble shooting skills to support the IT business practice and its internal customers.
DUTIES AND RESPONSIBILITIES:
- Serve as the first point of contact and front-end support answering inbound bound helpdesk requests for all areas of the IT Enterprise, interacting with employees, customers, vendors, and contractors
- Diagnose, troubleshoot and resolve technical issues related to Wi-Fi and remote connectivity, IT hardware, software, applications, peripherals and mobile and desktop equipment
- Install desktop and laptop hardware, software and peripheral components as required
- Perform onboarding and maintenance of corporate user accounts and groups within Microsoft Active Directory
- Perform maintenance and troubleshooting on printers and copiers and IP telephony systems
- Configure, update, wipe and/or repair Windows and Mac desktop systems
- Support corporate base of iPhone and Android mobile users.
- Setup, configure and troubleshoot Microsoft Office applications and perform administrative functions within Microsoft Office 365
- Follow up on tracked requests and ensure timely resolution, with goal to resolve all issues first call
- Provide feedback on reducing ticket times and helpdesk efficiency
- Engage and contribute with the IT team on projects and task supporting business Enterprise needs
- Provide wireless network support for users including connectivity issues and administrative functions of the system
- Assist in development of procedures that outline how incidents, requests, and problems are identified, documented, escalated and managed
- High school diploma or equivalent and 3-4 years' proven experience in a helpdesk environment (Tier II support)
- Strong understanding of computer systems, mobile devices, and applications in an Enterprise IT environment
- Experience with wired and wireless Local Area networks (LAN), Wide Area networks (WAN) and Networking preferred
- Ability to diagnose, troubleshoot and resolve basic to complex end user technical issues
- Working knowledge of Microsoft and Mac operating systems and Office products
- Excellent oral and written communication skills
- Certification on Microsoft Client or Server products is preferred, but not required
- SharePoint, Salesforce or ServiceNow experience is preferred, but not required
Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.
If you have the described qualifications and are interested in this exciting opportunity, please apply!
Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year-in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.
Benefits of Working with Genesis10:
- Access to hundreds of clients, most who have been working with Genesis10 for 5-20 years.
- The opportunity to have a career home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years. * Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
- Behavioral Health Platform
- Medical, Dental, Vision
- Health Savings Account
- Voluntary Hospital Indemnity (Critical Illness & Accident)
- Voluntary Term Life Insurance
- 401K
- Sick Pay (for applicable states/municipalities)
- Commuter Benefits (Dallas, NYC, SF)
- Remote opportunities available
Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.#DIG10-DAGenesis10 is an Equal Opportunity Employer/Minorities/Female/Disabled/Veteran
Job Summary
Full Time
IT Outsourcing & Consulting
$49k-60k (estimate)
02/15/2024
05/12/2024
genesis10.com
NEW YORK, NY
1,000 - 3,000
1999
Private
HARLEY LIPPMAN
$50M - $200M
IT Outsourcing & Consulting
Related Companies
About Genesis10
Genesis10 is a U.S. talent and solutions firm focused on the execution and delivery of strategic business and technology initiatives.
The job skills required for Helpdesk Technician include Troubleshooting, Customer Service, IT Support, Active Directory, Operating System, Networking, etc. Having related job skills and expertise will give you an advantage when applying to be a Helpdesk Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Helpdesk Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Helpdesk Technician positions, which can be used as a reference in future career path planning. As a Helpdesk Technician, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Helpdesk Technician. You can explore the career advancement for a Helpdesk Technician below and select your interested title to get hiring information.
If you are interested in becoming a Helpdesk Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Helpdesk Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Helpdesk Technician job description and responsibilities
Help desk technicians need a deep understanding of computer hardware and software.
04/03/2022: Nashua, NH
An help desk technician is a professional who provides technical support and assistance to customers, whether on the phone or in person.
02/07/2022: Frankfort, KY
Held desk technician must be customer-oriented and patient to deal with difficult customers.
01/25/2022: Port Arthur, TX
will be able to answer queries on basic technical issues and offer advice to solve them.
02/04/2022: Gulfport, MS
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Helpdesk Technician jobs
Determining the best solution based on the issue and details provided by customers
01/22/2022: Portsmouth, OH
To perform these technical tasks, help desk technicians often must employ non-technical skills like communication, customer service, problem solving and more.
01/25/2022: El Paso, TX
Proven experience as a help desk technician or other customer support role.
01/31/2022: Oklahoma City, OK
Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.
04/16/2022: Erie, PA
Step 3: View the best colleges and universities for Helpdesk Technician.
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