You haven't searched anything yet.
Why work with us?
The North American branch of Generali Global Assistance offers a diverse and inclusive work environment while employees work towards making real difference in the lives of our clients. As an Organization, we pride ourselves with offering white glove service while being mindful of corporate responsibility and our environmental footprint.
Employees enjoy a plethora of benefits to include:
Who are we?
Generali Global Assistance is proudly part of the Europ Assistance Group brand and our products utilize a number of corporate and product brands. The brands for our North American team include the following:
What youll be doing.
The Contact Center Automation (CCA) Analyst will bring teams together to influence, lead, facilitate, and help accelerate results through effective continuous improvement of digital automation solutions with a focus on solving issues and seeing the big picture. The CCA Analyst will focus on the improvement of our current solutions and in addition will be allowed to develop ideas and business cases for future automation projects. The CCA Analyst will engage and interact with multiple entities and departments across the North American organization including Operations, Quality Assurance, IT Development, Business Analysts, Account Management, and client interaction to ensure project effectiveness and client satisfaction. In addition, the CCA Analyst will be in regular interaction with the global CCA in Europe. The CCA Analyst needs to be able to speak and understand the terminology of the different departments and be comfortable navigating through ambiguity to create clarity. This position reports to the Senior Manager, Digital Operations.
Principal Duties and Responsibilities:
Project Management:
Reporting & Analysis:
Identifying Areas for Improvement:
Improvement of Existing Solutions:
Required / Desired Knowledge, Experiences, and Skills:
Education/Certifications:
Requirements:
Preferred:
Travel Requirements:
Up to 10% travel may be required
Pay range: 80-110k
Where youll be doing it.
This is a hybrid role based out of our Pembroke Pines, FL or San Diego, CA office. As a hybrid role, you will be working onsite 2-3 days a week and working from home 2-3 days a week.
When youll be doing it.
While there is some flexibility in the hours, this position will be Monday-Friday during regular business hours (approximately 8:00am-5:00pm). Occasional overtime may be required according to business need.
Apply today to begin your next chapter.
Dont meet every single requirement? At Generali Global Assistance, we are dedicated to building a diverse, inclusive and enriching workplace, so if youre excited about this role but your past experience doesnt align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
California Residents - Privacy Notice for California Residents Seeking Employment with Generali Global Assistance is available here: https://us.generaliglobalassistance.com/privacy-notice-for-california-residents-seeking-employment/
The Company is committed to providing equal employment opportunity in all our employment programs and decisions. Discrimination in employment on the basis of any classification protected under federal, state, or local law is a violation of our policy. Equal employment opportunity is provided to all employees and applicants for employment without regard age, race, color, religion, creed, sex, gender identity, gender expression, transgender status, pregnancy, childbirth, medical conditions related to pregnancy or childbirth, sexual orientation, national origin, ancestry, ethnicity, citizenship, genetic information, marital status, military status, HIV/AIDS status, mental or physical disability, use of a guide or support animal because of blindness, deafness, or physical handicap, or any other legally protected basis under applicable federal, state, or local law. This policy applies to all terms and conditions of employment, including, but not limited to, recruitment and hiring, classification, placement, promotion, termination, reductions in force, recall, transfer, leaves of absences, compensation, and training. Any employees with questions or concerns about equal employment opportunities in the workplace are encouraged to bring these issues to the attention of Human Resources. The Company will not allow any form of retaliation against individuals who raise issues of equal employment opportunity. All Company employees are responsible for complying with the Companys Equal Opportunity Policy. Every employee is to treat all other employees equally and fairly. Violations of this policy may subject an employee to disciplinary action, up to and including termination of employment.
Full Time
$116k-145k (estimate)
04/21/2024
06/20/2024
us.generaliglobalassistance.com
Bethesda, MD
<25