1 Executive Housekeeper-Courtyard by Marriott Job in Muncie, IN

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Executive Housekeeper-Courtyard by Marriott

General Hotels Corporation

Muncie, IN | Full Time

$48k-61k (estimate)

11 Months Ago

Executive Housekeeper-Courtyard by Marriott

$48k-61k (estimate)

Full Time 11 Months Ago

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General Hotels Corporation is Hiring an Executive Housekeeper-Courtyard by Marriott Near Muncie, IN

Executive Housekeeper

The Courtyard by Marriott located in Muncie, IN is searching for an Executive Housekeeper to be part of our hotel team. The Courtyard is locally owned and managed by General Hotels Corporation, a premier hotel management company providing award-winning hotel accommodations at well-known hotel brands throughout the Midwest.

The Executive Housekeeper will deliver the best in service, quality and value to every customer, every time. They will maintain customer satisfaction as the driving philosophy of the Housekeeping Department, personally demonstrate a commitment to customer service by responding promptly to guest needs, ensure your staff, including all new hires, are trained and meet standards, and empower the housekeeping staff to deliver customer service by encouraging and rewarding responsive guest assistance and consistent cleanliness.

DUTIES AND RESPONSIBILITIES

Maintain physical product standards by routinely inspecting rooms, public areas and laundry facilities to ensure proper working condition and departmental supplies are stocked at proper levels.
Work with the General Manager and Director of Operations on analyzing financial and operating information on an ongoing basis in order to adjust labor, supplies, materials, and other costs to achieve budget.
Ensure department staff is trained in control procedures and outlined by internal audits, and that these procedures are consistently followed.
Manage functions including recruiting, interviewing, selection, training, performance reviews, pay and recognition programs to maintain a skilled and motivated workforce.
Maintain a positive, cooperative work environment between staff and management.
Emphasize training and development as a way of doing business in order to empower employees to successfully perform their jobs.
Help to develop management talent by acting as a mentor for direct reports.
Resolve employee grievances fairly and timely with the assistance of the General Manager and Director of Operations.
Ensure employees fully understand performance standards, review process, and reward successes.
Manage safety program to protect guests and employees and which meets OSHA requirement.
Use ongoing safety plan to minimize workers’ compensation claims.
Submit work orders to the maintenance department on a timely basis and follow up to ensure completion.
Manage security procedures such as key control and lost and found.
Monitors payroll and hours.
Assures property operation meets internal audit standards.
Coordinate with General Manager, Director of Operations and Chief Engineer in the repair and maintenance program as related to guestrooms and public areas.
Demonstrate positive leadership, which inspires employees to meet and exceed standards.
Maintain neat, organized, and clean work areas.
Maintain inventory of guestroom and housekeeping supplies including all month-end inventory.
Promote employee empowerment.
Attends and schedules and conducts departmental meetings.
Works with the General Manager and Director of Operations to complete reports (forecasts, annual budgets, action plans etc.).
Follow through on guest complaints and requests regarding room services and ensure the appropriate follow-up with guests.
Purchase all basic cleaning supplies, linen, and equipment.
Conduct performance appraisals.
Coordinate training for new employees.
Perform in the capacity of any person supervised to include cross training.
Perform all other duties as assigned by the General Manager.
Inspect rooms for VIP arrivals.

JOB REQUIREMENTS

Previous housekeeping service experience is required. Previous experience in a similar position or within a hotel preferred.
Excellent communication skills both verbal and non-verbal.
Guest service-oriented demeanor is required. Candidate should be willing to go above and beyond for our guests and have a professional, positive attitude.
Ability to read and speak English.

BENEFITS

Medical, Dental and Vision Insurance Options
Company Appointed automobile for travel purposes
Company Paid Life Insurance
Company Paid Telemedicine
Supplemental Life Insurance
401K
Hotel Room Discounts
Company Paid Employee Assistance Program
Perks through Benefit Hub
Generous Time Off Package

Job Summary

JOB TYPE

Full Time

SALARY

$48k-61k (estimate)

POST DATE

05/03/2023

EXPIRATION DATE

06/23/2024

WEBSITE

genhotels.com

HEADQUARTERS

KOKOMO, IN

SIZE

<25

FOUNDED

1962

CEO

MARILYN LOWE

REVENUE

<$5M

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About General Hotels Corporation

General Hotels Corporation is a leading hotel developer, owner/operator and third-party hotel management company celebrating over 50 years of progressive hotel management and development. The organization currently operates 60 hotels representing nearly 5,000 hotel rooms. General Hotels Corporations portfolio includes independent hotels and franchises of nationally recognized brand hotels across full service, select service and extended stay segments including Candlewood Suites, Crowne Plaza, Comfort Inn, Holiday Inn, Holiday Inn Express, Holiday Inn Express & Suites, Homewood Suites, Hampton ...Inn, Hampton Inn & Suites, Hyatt Place, Courtyard, SpringHill Suites, TownePlace Suites, Fairfield Inn, Best Western Plus and Wingate. More
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