Company Generac Power Systems
Name Technical Service Representative I
Req # 63925
Employment Type Full Time
Shift 1st
- Answer inbound calls and respond to emails from Dealer Technicians and answers standard questions over the phone
- Provide accurate, timely, and descriptive notes during calls
- Uses existing procedures to solve problems
- Instruct new dealer technicians how to navigate Generac's warranty systems and submit claims electronically
- Troubleshoot with the dealer technician to resolve basic issues with the product in the field
- Gather and prepare documentation regarding product failure
- Associates Degree or equivalent experience in relevant technical field
- Bachelor's Degree
- Bilingual Spanish
- Basic understanding of basic mechanical and electrical (AC/DC) fundamental theory
- Excellent Customer Service skills
- Ability to communicate verbally and in writing in a professional manner
- Knowledge of engine maintenance and troubleshooting of gensets
- Ability to remain calm in high-stress situations
- Working knowledge of Microsoft office suit
- Ability to effectively communicate technical concepts, while taking into consideration the varying degrees of customers' technical experience
- Basic Problem-solving skills