Company: Gear Up’s mission is to inspire and unite teams with customized apparel for work and play. Our sales proposition is to ease the burden and time constraints on coaches and coordinators who deal with uniforms and apparel. Our differentiator in the market is a unique eCommerce platform that allows parents, athletes, and employees to order their own uniforms and fan gear with orders shipped directly in two weeks or less. We are an authorized team dealer for Nike and Carhartt. Since 2018 we have been one of the fastest growing companies in the Pacific Northwest.

Position Summary: This role’s primary focus will be to gather all necessary customer information for our most important customers, ensure its accuracy and deliver this intel to our Operations teams. Success in this position ensures we provide added value to our customers by fulfilling high quality orders “On Time for Game Time.” Key responsibilities of the role include identifying potential risks, coordinating cross-functionally, and communicating status updates to key stakeholders. This role is 100% on-site and will require knowledge of multiple technology platforms.

Responsibilities:

· Review customer requirements from an operations lens.

· Work closely with multiple sales representatives in a select region to set our key customers up for successful outcomes.

· Communicate timelines and requirements to the operations team and coordinate strategies to drive successful fulfillment.

· Provide support and direction to sales reps and customer service.

· Resolve problems, answer questions, etc. from customers, CSRs and sales reps.

· Manage and coordinate all value-added activities for assigned accounts.

· Participate in our culture of continuous improvement via daily process improvements and large-scale improvement projects.

· Foster strong relationships with internal functional groups.

Required Skills & Qualifications:

· Exceptional verbal and written communication skills and comfort using multiple communication methods including phone, e-mail, video chat, face-to-face, etc.

· Strong interpersonal and customer service skills.

· Strong analytical and critical thinking skills.

· Proficient with Microsoft Office 365 Suite of programs and must have, at a minimum, intermediate Excel skills and a working knowledge of ERP systems and CRMs.

· Proficient with or the ability to quickly learn a broad array of networking and systems hardware and software tools.

· Strong time-management and organizational skills.

· Systems-thinker who can adapt quickly to a demanding environment with shifting priorities.

· Superior decision-making skills, including the ability to quickly understand and analyze new challenges.

· Ability to manage ambiguity and create and implement new processes to overcome it.

· Overtime is expected during peak season periods.

Experience:

· Minimum 3 years of experience in Customer Service, Project Management and/or Account Management with a strong history of planning and executing at a high level.

· Demonstrated knowledge of Lean methodologies in administrative and production and fulfillment environments.

Education:

· Associates Degree or 3 years relevant experience in lieu of degree required

Physical Requirements:

· Prolonged periods sitting at a desk and working on a computer

· Viewing computer monitors for extended periods of time

· Talking, listening, and typing for extended periods of time

· Ability to kneel, squat, bend and lift up to 25 pounds

Benefits:

Gear Up Sports provides the following employee benefits:

· Paid Time Off (PTO) - 2 weeks (80 hours) per year banked on beginning of calendar year, pro-rated to start date

· Paid Holidays - New Year’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, Day after Thanksgiving, and Christmas

· Healthcare Benefits - Effective the first of the month following date of hire:

o Health/Vision insurance through Regence BlueCross BlueShield

o Dental insurance through LifeMap Dental

· Life, Disability & Accident Insurance through MetLife – effective 1st of the month following date of hire:

o Group Term Life insurance – company paid

o Long Term Disability insurance – company paid

o Voluntary additional life insurance for self & dependents

o Voluntary Accident Insurance

· Flexible Spending Account Plan - allowing pre-tax savings for Health and Dependent Care Expenses

· Employee Assistance Plan (EAP) - plan provided through Canopy

· 401(k) Plan - participation after three months of employment with employer matching contribution

Job Type: Full-time

Pay: $25.00 - $28.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Schedule:

• Monday to Friday
• Weekends as needed

Work Location: In person