Come lead our Banquets Team! As our Banquet Manager you will mentor and grow your team while providing memorable experiences for guests. If you are ready to take your career to the next level working with a wide variety of unique clients, this role is for you. Enjoy weekly pay, health benefits, and matching 401(k) from day one!

Job Overview: Manages overall operations of the Banquet department in support of Sales and Catering. Applies high guest service standards and ensures food quality.

Outstanding Benefits & Awesome Perks: Enjoy competitive weekly pay, outstanding benefits, and advancement opportunities at the SMSC Gaming Enterprise. Eligible Team Members are offered a comprehensive benefits package include medical, dental, life and disability insurance, onsite medical clinics and pharmacy, 401(k) retirement plan, paid time off, wellness programs and more. Plus, take advantage of perks like discounts on childcare, fuel, bus passes and fitness membership, free uniforms and free uniform cleaning, and tuition reimbursement. 

Who We Are: Mystic Lake Casino Hotel® and Little Six Casino® are owned and operated by the Shakopee Mdewakanton Sioux Community (SMSC). SMSC has a diverse collection of enterprises on its lands in Prior Lake and Shakopee, Minnesota. From Mystic Lake Casino Hotel, Little Six Casino, and Mystic Lake Center® to natural grocery stores and fitness centers, our enterprises help drive the local economy.

SMSC has donated more than $350 million to organizations and causes and has contributed millions more to regional governments and infrastructure such as roads, water and sewer systems, and emergency services. The SMSC is the largest philanthropic benefactor for Indian Country nationally and one of the largest charitable givers in Minnesota. 

We are committed to inspiring possibilities, fostering meaningful connections and creating memorable experiences for our guests. We welcome all voices and encourage innovation. We’re always looking for talented people to join our community. You’ll be part of a fun, connected team that values your skills and supports you as you grow. Stay connected with us at mysticlake.com/careers.

Job Requirements: 

Reflects MINIMUM EDUCATION,TRAINING, CERTIFICATION and EXPERIENCE required in order to meet the expectations of this job: 

• Must be 18 years of age or older.
• Any combination of post-high school education and F&B restaurant/hotel experience with banquet emphasis to equal five years.
• Beginning experience with word processing, spreadsheets, presentations, electronic mail software, and restaurant-specific software. Supervisory experience with a staff of 5-20.
• Certified Food Service Manager Certificate or ability to obtain within one year of employment.

Job Duties: 

• Manages and coordinates, in conjunction with Banquet Assistant Manager, banquet activities to obtain effective use of equipment, facilities, and personnel. Conducts banquet operations in adherence to policies, procedures, food quality, safety, and service standards, including responsible alcohol service.
• Ensures that room setup meets guests' expectations as outlined by Sales and Catering. Includes teardown and proper storage of banquet assets.
• Interacts and establishes relationships with guests to improve retention, promote guest loyalty, and resolve guest complaints.
• Recruits, interviews, selects, hires, and promotes team members. Includes team member training and development. Completes performance appraisals and conducts disciplinary and discharge actions.
• Prepares department budget. Reviews monthly profit and loss statement and explains variances; reviews and monitors budget, including weekly payroll and tip reports.
• Participates in the development and formulation of administrative and operational policies and procedures. Designs work processes and oversees scheduling to maintain appropriate staffing levels.
• Has responsibility for department inventories (glassware, food, china, etc.) and for the disposition of such items.