Job Description :

Are you technically savvy? Would you enjoy a career that directly keeps our nation safe and secure? Can you thrive in a highly structured environment while working with some of the most cutting-edge technologies?

If so, General Dynamics Information Technology has an exciting opportunity for you.

RESPONSIBILITIES

A day in the life of a Help Desk Technician III with GDIT includes :

• Applying basic troubleshooting, issue isolation & diagnostic techniques to identify technical problems, investigate causes, and recommend solutions, or escalate tickets in accordance with existing SOPs, work instructions & knowledge articles
• Thoroughly documenting requests and incidents according to business processes and standard operating procedures
• Documenting detailed, specific work notes regarding the interaction with the customer
• Providing case status updates to management and end-users according to service level guidelines
• Maintaining a high level of courteous customer service at all times
• Communicating with customers at all levels of technical and non-technical skills set

KNOWLEDGE, SKILLS, ABILITIES & EXPERIENCE

General experience :

• Experience providing support via remote tools
• Demonstrated root-cause analysis skills

Specialized experience :

Experience in analyzing and troubleshooting military software systems preferred

WHAT WE ARE LOOKING FOR

You MUST have :

• A high school diploma or equivalent; AND
• 3 or more years of related experience
• Demonstrated experience supporting classified legacy NESD Help desk
• Must have an active SECRET government clearance
• Ability and willingness to obtain an ITIL or HDI certification within 90 days of hire
• Ability and willingness to work and adhere to any full-time shift in our challenging, structured, 24 X 7 help desk environment

We PREFER you have :

Experience with Navy Applications such as My Navy Assignment (MNA), NSIPS-Active, NSIPS-Reserve, Navy e-Learning, My Navy Portal (MNP), DON TRACKER, Medical Readiness Reporting System (MRRS), SPIDER, or Computer Network Defense Ashore / Afloat

NOLAHelpDesk #TSSCE

Scheduled Weekly Hours :

Travel Required : None

None

T elecommuting Options :

Onsite

Work Location :

USA LA New Orleans - 2021 Lakeshore Dr. (LAS009)

Last updated : 2024-04-30