Job Summary:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are met. This is a great opportunity for someone who enjoys working in a fast-paced environment and has excellent communication skills.

Responsibilities:
- Communicate with customers via phone, email, and chat to provide assistance and resolve any issues or concerns
- Upsell products or services to customers based on their needs and preferences
- Provide accurate and timely information to customers regarding product features, pricing, and promotions
- Process orders, returns, and exchanges in an efficient manner
- Perform data entry tasks to update customer information in the system
- Analyze customer feedback and trends to identify areas for improvement
- Make outbound calls to follow up with customers or conduct surveys
- Maintain a high level of professionalism and adhere to phone etiquette guidelines

Skills:
- Excellent verbal and written communication skills in English
- Strong phone etiquette and active listening skills
- Proficient in data entry and navigating computer systems
- Ability to analyze customer needs and recommend appropriate solutions
- Sales experience is a plus
- Bilingual or multilingual abilities are highly desirable

We offer competitive pay rates and opportunities for career growth within our company. If you are a motivated individual with a passion for providing exceptional customer service, we would love to hear from you. Apply today to join our team as a Customer Service Representative!

Job Types: Full-time, Part-time

Pay: $11.00 - $13.00 per hour

Expected hours: 20 – 35 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Evening shift
• Overnight shift

Work setting:

• In-person

Ability to Relocate:

• Little Rock, AR 72227: Relocate before starting work (Required)

Work Location: In person