34 Healthcare Customer Service Representative Jobs in Tallahassee, FL
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Gainwell Technologies is Hiring a Healthcare Customer Service Representative Near Tallahassee, FL
Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.
Summary
As a Healthcare Customer Service Representative at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position.
Your role in our mission
- Answers telephones and responds to basic customer questions and/or forwards to appropriate personnel and provides consultancy utilizing knowledge and expertise on insurance and healthcare.
- Develops and implements general insurance and health care policies in accordance with state and federal laws and provides expertise to investigate and adjudicate claim characteristics that do not match policy provisions.
- Responds to provider appeals and meets with providers to resolve problems/issues. Advises provider review councils, state officials and works with organized healthcare groups and associations on various medical issues related to insurance and healthcare programs.
- Processes calls in a manner that ensures service level agreements (SLAs) are met or exceeded. Records calls, processes requests and updates account history with results of inquiry to include proper documentation.
- Interfaces with team members, management, and customers in reference to customer service issues. Review and recommends modification to procedures and workflow as necessary to ensure efficient and effective processing of transactions.
- Process client inquiries more efficiently and effectively by reviewing and recommending changes to procedures and workflow
What we're looking for
- 2 or more years of customer service experience in any industry
- Knowledge of basic help desk software, computer software and Microsoft Office applications
- Strong problem-solving skills to bring inquiries to effective resolution
- Strong customer service skills with an emphasis on written and oral communication to respond to inquiries professionally
- Ability to understand your role on a team and identify the correct stakeholders to consult to resolve client inquiries
What you should expect in this role
- Call Center Hours of Operation: 7:00 AM – 6:00 PM candidate must be able to work any assigned 8 hour shift between these hours.
- Onsite
- #LI-ONSITE
- #LI-LS2
The pay range for this position is $27,200 - $38,900 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.
We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.
Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.
Job Summary
Full Time
$40k-51k (estimate)
03/28/2023
04/06/2024
gainwelltechnologies.com
CONWAY, AR
7,500 - 15,000
2020
PAUL SALEH
$500M - $1B
Related Companies
About Gainwell Technologies
Gainwell is dedicated to empowering our clients through technology to deliver health and human services programs that enable successful health outcomes for beneficiaries nationwide. For more information, visit gainwelltechnologies.com.
The job skills required for Healthcare Customer Service Representative include Customer Service, Problem Solving, Health Care, etc. Having related job skills and expertise will give you an advantage when applying to be a Healthcare Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Healthcare Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Healthcare Customer Service Representative positions, which can be used as a reference in future career path planning. As a Healthcare Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Healthcare Customer Service Representative. You can explore the career advancement for a Healthcare Customer Service Representative below and select your interested title to get hiring information.
If you are interested in becoming a Healthcare Customer Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Healthcare Customer Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Healthcare Customer Service Representative job description and responsibilities
There are many traditional tasks handled by Healthcare Customer Service Representative, such as submitting forms and changing appointments are being automated and controlled by cloud-based patient portals to add convenience to the patient experience.
03/22/2022: Columbus, MS
Health care customer service representatives are tasked with providing medical customers with excellent customer support.
02/18/2022: Troy, NY
The healthcare customer service representative provides end-to-end customer support to customers seeking medical advice.
03/24/2022: Albany, NY
Healthcare Customer Service Representatives typically use a telephone, computer, and other office equipment.
01/07/2022: Baltimore, MD
Proficiently and professionally responding to customer questions pertaining to orders, product availability, backorders, price, products and services, procedures and policy.
01/24/2022: Fresno, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Healthcare Customer Service Representative jobs
Most customer service positions require a high school diploma and familiarity with computers.
03/04/2022: Everett, WA
Consider a professional certification.
02/07/2022: New London, CT
Previous customer service, medical, or retail experience can be helpful, but companies also train employees that are new to the field.
02/08/2022: Sioux Falls, SD
Review the skills and techniques needed to be a successful customer service representative.
01/16/2022: Champaign, IL
Previous customer service and healthcare receivables experience preferred if you're eyeing for this position.
02/20/2022: Sarasota, FL
Step 3: View the best colleges and universities for Healthcare Customer Service Representative.
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