Description

POSITION TITLE: Client Services Coordinator 

TEAM: Customer Care & Digital Operations

REPORTS TO: Client Services Manager

POSITION INTERFACE: All Gable Teams and Clients

FLSA Classification: Hourly, Non – Exempt

OBJECTIVE

Under the direct supervision of the Client Services Manager, this position will provide administrative support services between our clients, outsourced vendors, and internal personnel. This will include assisting both the Client Service Manager and Service Coordinator in daily billing and administrative functions.

KEY PERFORMANCE AREAS

· Accurate and timely invoicing

· Identifying warranty or billable service tickets and sales orders

· Gathering documents and recording data within our ERP system

ESSENTIAL FUNCTIONS

· To generate proposals within the ERP system

· Assist service coordinator with preventative maintenance program

· Maintaining recurring annual subscriptions

· Provide customer service to clients via phone calls and emails

· Assist with maintaining accounts receivable

REQUIRED SKILLS 

· Ability to multi-task and work within a team

· Proficient in Microsoft Office 

· Superb time management and detail orientation

· Experience with Accounts Receivable 

OTHER DUTIES

The duties and responsibilities of this position are not limited to those listed in this Job Description. This Job Description is subject to revision and will change over time. At times, this position may also perform other duties and responsibilities as assigned. Team members covered under this Job Description will be notified of any changes.

ENVIRONMENTAL JOB REQUIREMENTS AND WORKING CONDITIONS

PHYSICAL REQUIREMENTS

The physical demands described here are representatives of those needed to successfully perform the essential functions for this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the team member is regularly required to talk or hear. Ability to perform sedentary work which involves sitting for extended period of the time, but may also involve walking or standing for brief period. The team member is frequently required to use hands to type, handle, or feel and reach with hands and arms. The team member is occasionally required to stoop, kneel and crouch. The team member may also be required to lift and/or move items. 

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a team member may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job team member is occasionally exposed to moving mechanical parts and high, precarious places. The noise level in the environment is moderate. Occasionally job site noise will be very loud and protective ear covers may be needed. Periodic exposure to factory environment and condition such as fumes, dust and mist.

ADDITIONAL REQUIREMENTS

All prospective team members must pass a criminal background check and drug test. Candidates must also meet the requirements for an I-9, e-Verify.

Requirements

OTHER DUTIES

The duties and responsibilities of this position are not limited to those listed in this Job Description. This Job Description is subject to revision and will change over time. At times, this position may also perform other duties and responsibilities as assigned. Team members covered under this Job Description will be notified of any changes.

ENVIRONMENTAL JOB REQUIREMENTS AND WORKING CONDITIONS

PHYSICAL REQUIREMENTS

The physical demands described here are representatives of those needed to successfully perform the essential functions for this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the team member is regularly required to talk or hear. Ability to perform sedentary work which involves sitting for extended period of the time, but may also involve walking or standing for brief period. The team member is frequently required to use hands to type, handle, or feel and reach with hands and arms. The team member is occasionally required to stoop, kneel and crouch. The team member may also be required to lift and/or move items. 

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a team member may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job team member is occasionally exposed to moving mechanical parts and high, precarious places. The noise level in the environment is moderate. Occasionally job site noise will be very loud and protective ear covers may be needed. Periodic exposure to factory environment and condition such as fumes, dust and mist.

ADDITIONAL REQUIREMENTS

All prospective team members must pass a criminal background check and drug test. Candidates must also meet the requirements for an I-9, e-Verify.