Overview

For over 25 years, G&A Partners has been helping entrepreneurs grow their businesses, take better care of their employees, and enjoy a higher quality of life by providing proven HR solutions and technology. A growing, Houston-based professional services firm, G&A Partners is currently seeking a Payroll Assistant to join its team at our office located in Houston, TX.

A competitive compensation and benefits package is available to include health benefits and 401(k), recognition awards and bonuses and the opportunity to work for a highly respected and award-winning company.

POSITION SUMMARY

Accurately print, package and ship confidential payroll information to client companies and employees utilizing client specific packaging instructions. Proactively ensure all check printing and shipping supplies are well stocked. Assist with ordering general supplies and coordinate special events. Assist the payroll department as-needed.

Responsibilities

• Accurately, print, package and ship confidential payroll related information to clients and employees following the specific client company instructions.
• Cross-check and document as required by departmental processes.
• Stock all shipping related supplies and reorder as necessary. Ensure there is always a minimum of a two month supply on hand.
• Stock and order office supplies.
• Assist the payroll department as-needed.
• Ensure all packages are picked up by the appropriate shipping carrier as scheduled.
• Deliver shipments to carrier hubs for after hours pickup.
• Coordinate holiday office hour information to scheduled carriers.
• Perform end of day cross-checks.
• Provide feedback to shipping carriers and work to improve processes.
• Request delivery fee credits for carrier shipping errors.
• Coordinate and oversee courier deliveries or other ad hoc solutions for shipment issues.
• Compile statistical reports, statements, and summaries related to payroll shipping or other job functions.
• Coordinate special events, seminars and trainings.
• Track packages; effectively communicate with clients, payroll team members or other internal team members as required.
• Provide customer-oriented problem solving solutions for late packages.
• Keep records of incoming and outgoing shipments.
• Coordinate cross-departmentally as-needed.
• Document position processes and requirements.
• Recommend procedural changes to the Payroll Manager and/or Director.
• Provide progress reports to appropriate team members.
• Represent the G&A Partners team effectively; build trust and credibility and promotes transparency.
• Maintain confidentiality of all client and employee information.
• Provide unsurpassed customer service to all clients internally and externally.
• Self-report 100% of all errors, issues, client dissatisfaction or perceived errors within 24 hours of occurrence to your Manager and Director.
• Complete professional development on an annual basis through coordination with the department manager.
• Other duties and responsibilities as assigned by the manager.

Qualifications

• High School Diploma.
• Prior shipping and customer service experience is desired but not required. 

Competencies

• Analytical Skills - Ability to use thinking and reasoning to solve a problem.
• Working Under Pressure - Ability to complete assigned tasks under stressful situations.
• Communication, Written - Ability to communicate in writing clearly and concisely.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Time Management - Ability to utilize the available time to organize and complete work within given deadlines.
• Project Management - Ability to organize and direct a project to completion.
• Organized - Possessing the trait of being organized or following a systematic method of performing a task.
• Loyal - The trait of feeling a duty to the employer.
• Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
• Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.
• Detail Oriented - Ability to pay attention to the minute details of a project or task.
• Accuracy - Ability to perform work accurately and thoroughly.
• Accountability - Ability to accept responsibility and account for his/her actions.