Do you like helping others and enjoy interacting with your community? FYZICAL, the leading physical therapy company in the country, has a Customer Service Representative opening in Port Orange, FL, that is a perfect fit for you!
Front Desk/ Reception/ Scheduling & Billing
As the first and last person our amazing clients see when they enter and leave our brand new facility, your role as Customer Service Representative is central to our daily operations. Here, you will join a champion team that works together to help grateful patients get back to the lives they love. We are committed to changing the PT industry by creating non-traditional, individualized treatment plans and want you along on that important journey. As part of the FYZICAL team, you can take advantage of advancement opportunities, state-of-the-art technology and grow your career under a practice leader who is interested in investing in you.
Join an innovative company where you can establish yourself and advance your career as part of a top-rated team. We work together, using the most modern technology and tools to provide our patients with the individualized care they need and deserve. As our Customer Service Representative, you will enjoy the easy flow of a supportive team that succeeds together. You also will have the chance to access our unparalleled continuing education opportunities, opening the door to further career growth.

• Paid Holidays (7 )

• PTO (accrued)

• Fully paid training & continuing education

• Mentorship / Coaching Program’s

• Dental insurance plan

• Health insurance plan

• Vision insurance plan

• Quarterly Performance bonus's

Job Responsibilities

• Handle patient scheduling, appointments, multi-phone line
• Gather new patient data; keep track of patient referrals
• Disseminate information to patients; act as a go-between for patients and physicians
• Send and keep a log of all reports sent to doctors
• Collect payments; insurance verification
• Collect/open mail; distribute mail to proper areas/people
• Send benefits paperwork to billing companies
• Handle ensuing communication with patients
• Answer phones, act as a patient liaison, answer any questions from potential or current patients
• Schedule patients; coordinate evaluations, re-evaluations, appointment reminders and cancellations
• Collect new patient intake information; track all clinic referrals
• Communicate with the office manager and clinicians about scheduling/patient arrival

Required Skills and Qualifications

• Prior experience working in a medical facility preferred but not required
• Prior experience with insurance billing preferred but not required
• High school diploma or equivalent
• Valid driver's license and reliable transportation
• Great communicator and multitasker, detail-oriented
• Positive attitude, good work ethic, integrity and empathetic toward people that are in pain
• Excellent at handling people, communicating and multitasking
• Monday-Friday standard Business hours