5 Call Center Agent (IT INDUSTRY) Jobs in Tustin, CA
FYDI is Hiring a Call Center Agent (IT INDUSTRY) Near Tustin, CA
Job Title: Call Center Agent
Company: Fulfill Your Dreams Internationally, Inc.
About Us:
Fullfil Your Dreams Internationally, Inc. is a leading business process outsourcing provider dedicated to delivering exceptional customer service solutions to clients worldwide. We pride ourselves on our commitment to excellence, innovation, and fulfilling the needs of our clients with utmost professionalism.
Position Overview:
We are currently seeking a highly motivated and skilled Call Center Agent to join our dynamic team. As a Call Center Agent, you will be responsible for handling a variety of phone-based tasks, catering to our clients' diverse needs, which may include telemarketing, scheduling appointments, debt collection services, and providing outstanding customer support through both inbound and outbound calls.
Responsibilities:
- Conduct outbound calls to prospective clients for telemarketing purposes.
- Assist in scheduling appointments and managing calendars efficiently.
- Handle debt collection calls with tact, empathy, and professionalism.
- Provide exceptional customer service to clients through inbound calls, addressing inquiries, resolving issues, and ensuring customer satisfaction.
- Maintain accurate and detailed records of all interactions and transactions.
- Adhere to company policies, procedures, and quality standards at all times.
Requirements:
- A minimum of 2 years of experience in a similar call center role.
- Proficiency in both verbal and written communication.
- Proficiency in using call system and Microsoft office.
- Bilingual fluency is a plus.
- Strong interpersonal skills with the ability to build rapport quickly.
- Excellent problem-solving abilities and attention to detail.
- Ability to multitask and prioritize tasks effectively in a fast-paced environment.
- Flexibility to adapt to changing priorities and client needs.
- Familiarity with CRM software and call center systems is preferred.
Benefits:
Comprehensive benefits package including health insurance and retirement plans.
Opportunities for career growth and advancement within the company.
A supportive and collaborative work environment that values diversity and teamwork.
If you are passionate about delivering exceptional customer service and thrive in a dynamic, fast-paced environment, we encourage you to apply for this exciting opportunity. Join us at Fulfill Your Dreams Internationally, Inc. and be a part of our journey towards excellence in customer satisfaction.
Job Type: Full-time
Pay: $18.00 - $19.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k) matching
- Health insurance
Experience level:
- 2 years
- 3 years
Schedule:
- 8 hour shift
Experience:
- Call center: 2 years (Required)
- Customer Service: 2 years (Required)
- IT: 1 year (Preferred)
Ability to Relocate:
- Tustin, CA 92780: Relocate before starting work (Required)
Work Location: In person
Job Summary
Full Time
$40k-52k (estimate)
03/31/2024
08/26/2024
The job skills required for Call Center Agent (IT INDUSTRY) include Customer Service, Call Center, Problem Solving, Business Process Outsourcing, Customer Support, Telemarketing, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Agent (IT INDUSTRY). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Agent (IT INDUSTRY). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call Center Agent (IT INDUSTRY) positions, which can be used as a reference in future career path planning. As a Call Center Agent (IT INDUSTRY), it can be promoted into senior positions as a Contact Center Representative III - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Agent (IT INDUSTRY). You can explore the career advancement for a Call Center Agent (IT INDUSTRY) below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Agent job description and responsibilities
Call center agents are at the frontline of providing solutions to customers’ problems.
02/14/2022: Killeen, TX
Call center agents need a cache of polite phrases to use when talking with customers.
01/08/2022: Syracuse, NY
Call center agents not only listen to customer complaints, but they also process requests.
03/10/2022: Wilmington, DE
Make sure agents are aware of the call length and offer to call customers back so as to not keep them waiting.
01/23/2022: Danbury, CT
Manage difficult customer situations and transfer calls to appropriate persons when necessary.
01/22/2022: Altoona, PA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Agent jobs
A call center agent performs a number of functions that are more than just picking up calls.
12/21/2021: Riverside, CA
They are currently hiring for work at home call center agent positions.
01/13/2022: Indianapolis, IN
Learn to deal with angry customers.
02/07/2022: Oklahoma City, OK
Problem-Solving and Flexibility.
12/22/2021: Saint Paul, MN
Use a Calm Soothing Tone of Voice.
01/04/2022: Louisville, KY
Step 3: View the best colleges and universities for Call Center Agent.
Similar Jobs
Popular Articles
